RMS hangs

Posted by reng on August 2, 2007, 9:00 pm

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We are running RMS 1.2. Recently we noticed the application will "hang" after
the completion of a transaction. The PioneerPOS touchscreen will not accept
input (yet the mouse still works). If we toggle between the task manager and
the POS application, we find that RMS's title bar will show
non-responsive/not responding. The difficult thing is it happens only
sporatically, maybe 2-3 times a day.

Anyone have an idea of what could be the problem? We've run a chkdsk and the
disk looks fine. We have 20GB disk with about 4GB free, the database is about
1.3GB, we only have 256MB RAM, but we are careful not to run any other
applications on the machine.

We're stumped. Also, we assume if it is a database issue, SQL MSDE has
basically no maintenance error checking utilities.

Suggestions?

Posted by Gaz on August 3, 2007, 4:58 am

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I could be very wrong but it sounds like an opos problem. If it is always at
the end of the sale it could be something to do with trying to print a
receipt or open a cash drawer, if you are using them.

How is your touchscreen connected, com port? Do you simply restart RMS or do
you have to reboot the entire machine to get it back up and running?

"reng" wrote:

> We are running RMS 1.2. Recently we noticed the application will "hang" after

> the completion of a transaction. The PioneerPOS touchscreen will not accept

> input (yet the mouse still works). If we toggle between the task manager and

> the POS application, we find that RMS's title bar will show

> non-responsive/not responding. The difficult thing is it happens only

> sporatically, maybe 2-3 times a day.

> Anyone have an idea of what could be the problem? We've run a chkdsk and the

> disk looks fine. We have 20GB disk with about 4GB free, the database is about

> 1.3GB, we only have 256MB RAM, but we are careful not to run any other

> applications on the machine.

> We're stumped. Also, we assume if it is a database issue, SQL MSDE has

> basically no maintenance error checking utilities.

> Suggestions?

Posted by reng on August 3, 2007, 12:32 pm

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the touchscreen is part of a "built-in" all-in-one unit.
it doesn't happen every time, just once in a while. if we can figure this
out, we'll certainly post the answer here.

we have a pole display and two printers. i will look into the device
drivers. we're using a USB hub, but we haven't had problems like this since
we opened the store over 3 years ago.

thanks for your suggestion.

"Gaz" wrote:

> I could be very wrong but it sounds like an opos problem. If it is always at

> the end of the sale it could be something to do with trying to print a

> receipt or open a cash drawer, if you are using them.

> How is your touchscreen connected, com port? Do you simply restart RMS or do

> you have to reboot the entire machine to get it back up and running?

> "reng" wrote:

> > We are running RMS 1.2. Recently we noticed the application will "hang"

after

> > the completion of a transaction. The PioneerPOS touchscreen will not accept

> > input (yet the mouse still works). If we toggle between the task manager and

> > the POS application, we find that RMS's title bar will show

> > non-responsive/not responding. The difficult thing is it happens only

> > sporatically, maybe 2-3 times a day.

> >

> > Anyone have an idea of what could be the problem? We've run a chkdsk and the

> > disk looks fine. We have 20GB disk with about 4GB free, the database is

about

> > 1.3GB, we only have 256MB RAM, but we are careful not to run any other

> > applications on the machine.

> >

> > We're stumped. Also, we assume if it is a database issue, SQL MSDE has

> > basically no maintenance error checking utilities.

> >

> > Suggestions?

> >

Posted by reng on August 3, 2007, 3:08 pm

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We're still investigating this sporatic problem. One idea may be the windows
taskbar. We've configured the touchscreen layout to use the entire window.
We've designed these windows to not overlap. Occassionally, I see that when
the taskbar appears, it looks like it tries to shift the touchscreen buttons
window upwards into the transaction window.

To test this, we're going to see if the problem appears when we move the
taskbar over to the left. Also, we are turning off the auto-hide and on-top
options.

"reng" wrote:

> the touchscreen is part of a "built-in" all-in-one unit.

> it doesn't happen every time, just once in a while. if we can figure this

> out, we'll certainly post the answer here.

> we have a pole display and two printers. i will look into the device

> drivers. we're using a USB hub, but we haven't had problems like this since

> we opened the store over 3 years ago.

> thanks for your suggestion.

> "Gaz" wrote:

> > I could be very wrong but it sounds like an opos problem. If it is always at

> > the end of the sale it could be something to do with trying to print a

> > receipt or open a cash drawer, if you are using them.

> >

> > How is your touchscreen connected, com port? Do you simply restart RMS or do

> > you have to reboot the entire machine to get it back up and running?

> >

> > "reng" wrote:

> >

> > > We are running RMS 1.2. Recently we noticed the application will "hang"

after

> > > the completion of a transaction. The PioneerPOS touchscreen will not

accept

> > > input (yet the mouse still works). If we toggle between the task manager

and

> > > the POS application, we find that RMS's title bar will show

> > > non-responsive/not responding. The difficult thing is it happens only

> > > sporatically, maybe 2-3 times a day.

> > >

> > > Anyone have an idea of what could be the problem? We've run a chkdsk and

the

> > > disk looks fine. We have 20GB disk with about 4GB free, the database is

about

> > > 1.3GB, we only have 256MB RAM, but we are careful not to run any other

> > > applications on the machine.

> > >

> > > We're stumped. Also, we assume if it is a database issue, SQL MSDE has

> > > basically no maintenance error checking utilities.

> > >

> > > Suggestions?

> > >

Posted by MOH.OWN on August 4, 2007, 3:26 am

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i have same problem befor and i follow this step after that my problem is
sloved so try

If you are using a USB dongle, try the following steps after you remove the
USB dongle:
1. Use Windows Explorer to find the Rainbow Technologies folder that
is located under the C:Program Files folder.
2. Open the Sentinel System Driver folder.
3. Click Add/Repair/Remove installation. When the Sentinel System
Driver – Install Shield Wizard starts, click Next.

Note If you receive an .msi error when you click Add/Repair/Remove
installation from Rainbow Technologies, you must upgrade to the latest
version of the drivers to resolve the problem. The latest version is
Sentinel Protection Installer v7.3. To upgrade to this version, follow these
steps: a. Visit the following Safenet Web site:

http://c3.safenet-inc.com/downloads/7/4/74AF5F9A-A9F3-4B20-B779-770B5F800437/Sentinel%20Protection%20Installer%207.3.0.exe
b. Save the .exe file to your desktop.
c. Run the Sentinel Protection Installer 7.3.exe file to
upgrade your driver.
After you upgrade to this version, you can follow step 3 without
errors.
4. Click Modify, and then click Next.
5. Click USB System Driver, and then click Next.
6. Click Install.
7. Click Finish.
8. Attach the USB dongle.
9. Click Configure Driver to make sure that the ports are set
correctly.

Best Regards

MOHAMMED I. OWN