Re: RMS issues when Windows Vista Service Pack 1 (SP1) is installed

Posted by Randy B. on April 30, 2008, 2:33 pm

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Hi Todd,

I understand that Service Pack 3 for Windows XP has similar issues with RMS
and that Microsoft is installing "filtering" to prevent XP users who run RMS
from automatically getting the service pack before these issues have been
resolved.

Since RMS doesn't use Microsoft Update for patches and service packs, could
you elaborate a little on how this filtering will work? Will it detect only
the "licensed" POS systems and not detect computers that have Store
Operations Manager and HQ Manager (which don't require a license) installed?

thanks,
randy

> Good morning,

> The Microsoft Dynamics Retail Management System (RMS) Development team has

> identified problems when Windows Vista Service Pack 1 (SP1) is installed.

> Windows Vista (SP1) was released on 3/18/08 and may cause data loss and

> corruption in Microsoft Dynamics RMS databases.

> Overview

> Windows Vista SP1 includes a change to the way Microsoft SQL Server®

> handles database records that include information from more than one

> table.

> For example, a supplier record in Microsoft Dynamics RMS includes

> information from both the Supplier and Item tables.

> User Impact

> All users who have applied Windows Vista SP1 will be affected.

> Resolution

> The Microsoft Dynamics RMS Development team is collaborating with the

> Microsoft Data Programmability team to find a resolution for these

> problems.

> Until a resolution is released, we strongly recommend that you do not

> install Windows Vista SP1. If you have already installed it, you can

> uninstall it.

> For more information about how to uninstall Windows Vista SP1, click the

> following article number to view the article in the Microsoft Knowledge

> Base:

> http://support.microsoft.com/kb/948537

> Hot Topics

> The following Hot Topics contain additional information about this issue:

> PartnerSource -

> https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/rms_vi

> sta_sp1_compatibility.htm?printpage=false

> CustomerSource -

> https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/rms_v

> ista_sp1_compatibility.htm?printpage=false

> Please let me know if you have any questions.

> Todd Berger

> Microsoft Online Support Engineer

> Get Secure! - www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

Posted by Craig on April 30, 2008, 4:37 pm

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I upgraded my manager station to Vista spa before this recommendation came
out, but haven't noticed any adverse issues crop up. I don't have the
upgrade on my POS station though, so it seems as if it's OK to upgrade the
machine you only run manager on. I wouldn't try it without testing first.
Craig

> Hi Todd,

> I understand that Service Pack 3 for Windows XP has similar issues with

> RMS and that Microsoft is installing "filtering" to prevent XP users who

> run RMS from automatically getting the service pack before these issues

> have been resolved.

> Since RMS doesn't use Microsoft Update for patches and service packs,

> could you elaborate a little on how this filtering will work? Will it

> detect only the "licensed" POS systems and not detect computers that have

> Store Operations Manager and HQ Manager (which don't require a license)

> installed?

> thanks,

> randy

>> Good morning,

>> The Microsoft Dynamics Retail Management System (RMS) Development team

>> has

>> identified problems when Windows Vista Service Pack 1 (SP1) is installed.

>> Windows Vista (SP1) was released on 3/18/08 and may cause data loss and

>> corruption in Microsoft Dynamics RMS databases.

>> Overview

>> Windows Vista SP1 includes a change to the way Microsoft SQL Server®

>> handles database records that include information from more than one

>> table.

>> For example, a supplier record in Microsoft Dynamics RMS includes

>> information from both the Supplier and Item tables.

>> User Impact

>> All users who have applied Windows Vista SP1 will be affected.

>> Resolution

>> The Microsoft Dynamics RMS Development team is collaborating with the

>> Microsoft Data Programmability team to find a resolution for these

>> problems.

>> Until a resolution is released, we strongly recommend that you do not

>> install Windows Vista SP1. If you have already installed it, you can

>> uninstall it.

>> For more information about how to uninstall Windows Vista SP1, click the

>> following article number to view the article in the Microsoft Knowledge

>> Base:

>> http://support.microsoft.com/kb/948537

>> Hot Topics

>> The following Hot Topics contain additional information about this issue:

>> PartnerSource -

>> https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/rms_vi

>> sta_sp1_compatibility.htm?printpage=false

>> CustomerSource -

>> https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/rms_v

>> ista_sp1_compatibility.htm?printpage=false

>> Please let me know if you have any questions.

>> Todd Berger

>> Microsoft Online Support Engineer

>> Get Secure! - www.microsoft.com/security

>> =====================================================

>> When responding to posts, please "Reply to Group" via your newsreader so

>> that others may learn and benefit from your issue.

>> =====================================================

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

Posted by Randy B. on May 1, 2008, 12:09 pm

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Hi Todd,

Thanks for the reply. I have one out of town store that is running
automatic updates and I've set that one to download/notify. All the rest
are running Small Business Server and WSUS, so I can keep an eye out for
what's being updated, just in case.

Please let me know what you find out about how the filtering works. Just
curious *grin*.

thanks,
randy

> Good afternoon,

> Thank you Randy for posting your question and I am checking to see how the

> filtering will work and will let you know.

> As far as installing Windows Vista SP1, as Craig posted, there can be

> issues in both Manager and POS depending on what is being done; and this

> is

> not recommended.

> The Hot Topic has the following information; and this may not be a

> complete

> list of all the issues you may encounter.

> You will experience the following issues after you install Windows Vista

> SP1:

> You are unable to process Headquarters worksheets.

> You are unable to create a supplier with associated items.

> You are unable to create associations with Matrix, Lot Matrix, and

> Assembly

> items.

> The application may crash when you try to create Lot Matrix items.

> The application may crash when you try to create a customer who has one or

> more shipping addresses.

> You are unable to add a quantity discount to an item.

> As soon as we have additional information available it will be posted.

> Todd Berger

> Microsoft Online Partner Support

> ======================================================

> PLEASE NOTE:

> The Online Technical Communities SECURE CODE and PASSWORD changes have

> been

> delayed.

> Please complete a re-registration process by entering the secure code

> mpng2008 when prompted at the Online Technical Communities entry page.

> Once you have entered the secure code mpng2008, you will be

> able to update your profile and access the partner Online Technical

> Communities through the web or your NNTP account..

> * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * *

> ======================================================

> When responding to posts, please "Reply to Group" via your newsreader

> so that others may learn and benefit from this issue.

> ======================================================

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

> =====================================================

Posted by root on April 30, 2008, 9:22 pm

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Just reading that article it looks like Windows Update will recognize RMS
and will filter out the option of XP SP3 from available downloads..
just speculation of course.

> Hi Todd,

> I understand that Service Pack 3 for Windows XP has similar issues with

> RMS and that Microsoft is installing "filtering" to prevent XP users who

> run RMS from automatically getting the service pack before these issues

> have been resolved.

> Since RMS doesn't use Microsoft Update for patches and service packs,

> could you elaborate a little on how this filtering will work? Will it

> detect only the "licensed" POS systems and not detect computers that have

> Store Operations Manager and HQ Manager (which don't require a license)

> installed?

> thanks,

> randy

>> Good morning,

>> The Microsoft Dynamics Retail Management System (RMS) Development team

>> has

>> identified problems when Windows Vista Service Pack 1 (SP1) is installed.

>> Windows Vista (SP1) was released on 3/18/08 and may cause data loss and

>> corruption in Microsoft Dynamics RMS databases.

>> Overview

>> Windows Vista SP1 includes a change to the way Microsoft SQL Server®

>> handles database records that include information from more than one

>> table.

>> For example, a supplier record in Microsoft Dynamics RMS includes

>> information from both the Supplier and Item tables.

>> User Impact

>> All users who have applied Windows Vista SP1 will be affected.

>> Resolution

>> The Microsoft Dynamics RMS Development team is collaborating with the

>> Microsoft Data Programmability team to find a resolution for these

>> problems.

>> Until a resolution is released, we strongly recommend that you do not

>> install Windows Vista SP1. If you have already installed it, you can

>> uninstall it.

>> For more information about how to uninstall Windows Vista SP1, click the

>> following article number to view the article in the Microsoft Knowledge

>> Base:

>> http://support.microsoft.com/kb/948537

>> Hot Topics

>> The following Hot Topics contain additional information about this issue:

>> PartnerSource -

>> https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/rms_vi

>> sta_sp1_compatibility.htm?printpage=false

>> CustomerSource -

>> https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/rms_v

>> ista_sp1_compatibility.htm?printpage=false

>> Please let me know if you have any questions.

>> Todd Berger

>> Microsoft Online Support Engineer

>> Get Secure! - www.microsoft.com/security

>> =====================================================

>> When responding to posts, please "Reply to Group" via your newsreader so

>> that others may learn and benefit from your issue.

>> =====================================================

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

Posted by Randy B. on May 1, 2008, 11:40 pm

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Hi Todd,

Thanks for the update. Hope ya'll get everything working together soon!

later,
randy

> Good afternoon Randy,

> Microsoft is implementing filtering that will detect all Microsoft

> Dynamics

> Retail Management System (RMS) applications and components on Windows

> Updates. This includes Microsoft Dynamics RMS Store Operations,

> Headquarters, and Headquarters Client. PC's with any of these

> applications

> installed will not be prompted to install Vista SP1 or XP SP3.

> Todd Berger

> Microsoft Online Partner Support

> ======================================================

> PLEASE NOTE:

> The Online Technical Communities SECURE CODE and PASSWORD changes have

> been

> delayed.

> Please complete a re-registration process by entering the secure code

> mpng2008 when prompted at the Online Technical Communities entry page.

> Once you have entered the secure code mpng2008, you will be

> able to update your profile and access the partner Online Technical

> Communities through the web or your NNTP account..

> * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * *

> ======================================================

> When responding to posts, please "Reply to Group" via your newsreader

> so that others may learn and benefit from this issue.

> ======================================================

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

> =====================================================