Re: RMS issues when Windows Vista Service Pack 1 (SP1) is installed

Posted by Randy B. on May 17, 2008, 4:41 pm

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Thanks for the update!

randy

> Good afternoon,

> Microsoft has released a fix for the compatibility issue in Microsoft

> Dynamics Retail Products after Windows XP Service Pack 3 or Windows Vista

> Service Pack 1 is installed

> The Microsoft Dynamics Retail Development team has identified problems

> when

> Windows Vista Service Pack 1 (SP1) or Windows XP SP3 is installed. Running

> these service packs, without the below fix installed, may cause data loss

> in Microsoft Dynamics Retail Management System or Microsoft Dynamics -

> Point of Sale databases.

> Overview

> Windows Vista SP1, and Windows XP SP 3, includes a change to the handling

> of database records that include information from more than one table. For

> example, a supplier record includes information from both the Supplier and

> Item tables.

> User Impact

> All Microsoft Dynamics Retail Management System or Microsoft Dynamics -

> Point of Sale users who have applied Windows Vista SP1 or Windows XP SP3

> will be affected.

> Resolution

> Supported Windows Vista and Windows XP updates are now available from

> Microsoft that will prevent these issues from occurring.

> For more information about these updates and how to download them, visit

> the following Microsoft Web site:

> http://support.microsoft.com/?kbid=952287

> Notes:

> - Applying this update will not fix any data damage that has occurred

> before applying the update

> - If you use Windows XP you must have Windows XP SP2 or Windows XP SP3

> installed on the computer before you apply the update.

> - If you use Windows XP, and a non-Intel based processor, you may want to

> take a look at Knowledge Base article 888372 before upgrading:

> You receive a "Stop 0x0000007E" error message after you upgrade to Windows

> XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based

> computer

> http://support.microsoft.com/kb/888372/en-us

> - The Windows XP update information is located toward the bottom of the

> Knowledge Base article.

> - If you use Windows Vista you must have Windows Vista SP1 installed on

> the

> computer before you apply the update.

> Hot Topics

> The following Hot Topics contain additional information about this issue:

> Retail Management System

> PartnerSource -

> https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/rms_xp

> _sp3_vista_sp1_compatibility

> CustomerSource -

> https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/rms_x

> p_sp3_vista_sp1_compatibility

> Point of Sale

> PartnerSource -

> https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/WINDOW

> S_XPSP3_VistaSP1_POS

> CustomerSource -

> https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/windo

> ws_xpsp3_vistasp1_pos

> Please let me know if you have any questions.

> Todd Berger

> Microsoft Online Support Engineer

> Get Secure! - www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

> --------------------

> From: tberger@online.microsoft.com (Todd Berger [MSFT])

> Organization: Microsoft

> Date: Thu, 24 Apr 2008 15:55:32 GMT

> Subject: RMS issues when Windows Vista Service Pack 1 (SP1) is installed

> Good morning,

> The Microsoft Dynamics Retail Management System (RMS) Development team has

> identified problems when Windows Vista Service Pack 1 (SP1) is installed.

> Windows Vista (SP1) was released on 3/18/08 and may cause data loss and

> corruption in Microsoft Dynamics RMS databases.

> Overview

> Windows Vista SP1 includes a change to the way Microsoft SQL Server®

> handles database records that include information from more than one

> table.

> For example, a supplier record in Microsoft Dynamics RMS includes

> information from both the Supplier and Item tables.

> User Impact

> All users who have applied Windows Vista SP1 will be affected.

> Resolution

> The Microsoft Dynamics RMS Development team is collaborating with the

> Microsoft Data Programmability team to find a resolution for these

> problems.

> Until a resolution is released, we strongly recommend that you do not

> install Windows Vista SP1. If you have already installed it, you can

> uninstall it.

> For more information about how to uninstall Windows Vista SP1, click the

> following article number to view the article in the Microsoft Knowledge

> Base:

> http://support.microsoft.com/kb/948537

> Hot Topics

> The following Hot Topics contain additional information about this issue:

> PartnerSource -

> https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/rms_vi

> sta_sp1_compatibility.htm?printpage=false

> CustomerSource -

> https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/rms_v

> ista_sp1_compatibility.htm?printpage=false

> Please let me know if you have any questions.

> Todd Berger

> Microsoft Online Support Engineer

> Get Secure! - www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no

> rights.