Reason Code Discount not working

Posted by Rick@ASP on April 30, 2008, 12:10 pm

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I have a Reason Code we're using for a discount. It's coming up with
different errors in different locations. One of the errors is, "Validation
Error 306: Reason Code."
Basically the issue is that when the stores use this reason code, RMS
appears to take it, but they get the error message when they try to Tender
the transaction. They pick another reason code and it works fine. I checked
it, edited it and downloaded reason codes several times, but cannot get it to
work. I tried deleting the start and end dates, changing them, etc. Still
no luck. When I look at the Reasoncodes table, it looks fine - it says type
4 like all the others. Also, when they use this code, it does not show up
under the item the way others do.

Any suggestions??? I don't want to delete and re-enter because it would end
up with a different ID - and we want to compare this year's results to LY.
(It worked fine last year.)

Posted by jocelynp on May 1, 2008, 3:41 pm

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Sometimes we get these errors when a combo of reason codes are used - in our
case it is issues with returning an item (thus prompting/requiring a return
reason code) and changing the line item price (discount reason code). We have
to open the reason codes from the menu, select proper return and discount
again (sticking with the same codes as selected before). It is goofy and time
consuming, but all revolves around the way the transaction is dealt with.
Sometimes we have issues, but I have never paid attention to who/how the trxs
are being worked. Oh - same also happens with Tax.

Basically what I am saying is that I don't think (and could be) it is an
issue with your actual codes - but with the layering of the codes - forcing
you to reselect. Does this make any sense?
--
Jocelyn

"Rick@ASP" wrote:

> I have a Reason Code we're using for a discount. It's coming up with

> different errors in different locations. One of the errors is, "Validation

> Error 306: Reason Code."

> Basically the issue is that when the stores use this reason code, RMS

> appears to take it, but they get the error message when they try to Tender

> the transaction. They pick another reason code and it works fine. I checked

> it, edited it and downloaded reason codes several times, but cannot get it to

> work. I tried deleting the start and end dates, changing them, etc. Still

> no luck. When I look at the Reasoncodes table, it looks fine - it says type

> 4 like all the others. Also, when they use this code, it does not show up

> under the item the way others do.

> Any suggestions??? I don't want to delete and re-enter because it would end

> up with a different ID - and we want to compare this year's results to LY.

> (It worked fine last year.)

Posted by Rick@ASP on May 2, 2008, 9:59 am

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Yes, it does make sense. But these transactions are very simple.
Sell an item. Hit "Discount" button. Type in 20%. System prompts for
reason code. Pick CustDisc03. Hit Tender. Get Error message.

Pick a different reason code, like CustDisc01 - no error.

I just want to be able to track CustDisc03 and I'm afraid that if I delete
it and create a new one, the system might not be able to tell the difference.

"jocelynp" wrote:

> Sometimes we get these errors when a combo of reason codes are used - in our

> case it is issues with returning an item (thus prompting/requiring a return

> reason code) and changing the line item price (discount reason code). We have

> to open the reason codes from the menu, select proper return and discount

> again (sticking with the same codes as selected before). It is goofy and time

> consuming, but all revolves around the way the transaction is dealt with.

> Sometimes we have issues, but I have never paid attention to who/how the trxs

> are being worked. Oh - same also happens with Tax.

> Basically what I am saying is that I don't think (and could be) it is an

> issue with your actual codes - but with the layering of the codes - forcing

> you to reselect. Does this make any sense?

> --

> Jocelyn

> "Rick@ASP" wrote:

> > I have a Reason Code we're using for a discount. It's coming up with

> > different errors in different locations. One of the errors is, "Validation

> > Error 306: Reason Code."

> > Basically the issue is that when the stores use this reason code, RMS

> > appears to take it, but they get the error message when they try to Tender

> > the transaction. They pick another reason code and it works fine. I

checked

> > it, edited it and downloaded reason codes several times, but cannot get it

> > work. I tried deleting the start and end dates, changing them, etc. Still

> > no luck. When I look at the Reasoncodes table, it looks fine - it says type

> > 4 like all the others. Also, when they use this code, it does not show up

> > under the item the way others do.

> >

> > Any suggestions??? I don't want to delete and re-enter because it would end

> > up with a different ID - and we want to compare this year's results to LY.

> > (It worked fine last year.)