Recall button showing under transaction but Zero Items on hold

Posted by Troy Montour on January 12, 2008, 2:33 pm

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Hello, about a week ago I noticed that under transactions for every user its
showing the recall button. the issue is there are no items on hold.

is there a way to reset this so the hold option comes back up.

I tried adding a new user and they see the recall button too, so its like
the system thinks there items on hold but on the recall screen there are 0
items.

Thanks for any help on this.

Posted by Troy Montour on February 3, 2008, 10:33 am

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Jeff,
do I just copy the qrp file to <install directory>Store Operationsreports
then relaunch the POS system or do I do it a different way?

Thanks
Troy

"Jeff @ Check Point Software" wrote:

> Troy,

> Try running this report attached.

> --

> Jeff

> Check Point Software

> Search this newsgroup -- http://tinyurl.com/2lmk4w (Stolen from DRS)

> =====================================================

> You must be using Outlook Express/Windows Mail or some other type of newsgroup

reader to

> see and download the file attachment(s). If you are not using a reader, follow

> the link below to setup Outlook Express. Click on "Open with newsreader"

> under the MS Retail Management System on the right.

> http://tinyurl.com/75bgz

> =====================================================

> Hello, about a week ago I noticed that under transactions for every user its

> showing the recall button. the issue is there are no items on hold.

> is there a way to reset this so the hold option comes back up.

> I tried adding a new user and they see the recall button too, so its like

> the system thinks there items on hold but on the recall screen there are 0

> items.

> Thanks for any help on this