Return Transaction without cash back ..

Posted by cod on May 7, 2007, 6:19 pm

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Hi,
In italy it's normal to return an item of a transaction, and get a
voucher for the amount. but my question is .. what's the best way to
create a voucher in the system for the same amount of negative
transaction? Adding a "VOUCHER" item in system, and to create at
run-time new serial number of voucher, for the negative amount, or what?

thanks
cod

Posted by GregDxb on May 8, 2007, 1:07 am

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The same principle also applies here in Dubai...

Are you running a multi store wherein the customer can redeem the voucher @
any of your store ?

Do you want to keep track of what voucher has been issued and redeemed ?

"cod" wrote:

> Hi,

> In italy it's normal to return an item of a transaction, and get a

> voucher for the amount. but my question is .. what's the best way to

> create a voucher in the system for the same amount of negative

> transaction? Adding a "VOUCHER" item in system, and to create at

> run-time new serial number of voucher, for the negative amount, or what?

> thanks

> cod

Posted by cod on May 8, 2007, 1:54 am

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GregDxb wrote:

> The same principle also applies here in Dubai...

> Are you running a multi store wherein the customer can redeem the voucher @

> any of your store ?

In Italy today the customer have only 1 store .. but I think He have
other store. Now the connection with HQ is not available, because the HQ
databse I think that is not ready..

> Do you want to keep track of what voucher has been issued and redeemed ?

Yes.. and the standard solution in RMS is to issue the voucher in POS
how a Transaction Entry record, and to redeem via Tender methods...

Do you create a range of voucher without the amount? Or you have an
add-in to create dynamically a new serial number with the correct amount?

cod

Posted by GregDxb on May 8, 2007, 3:45 am

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Do you create a range of voucher without the amount? Or you have an
add-in to create dynamically a new serial number with the correct amount?

-we have created a range of voucher # and once a voucher was issued , it
will prompt for the serial no. and amount.

"cod" wrote:

> GregDxb wrote:

> > The same principle also applies here in Dubai...

> >

> > Are you running a multi store wherein the customer can redeem the voucher @

> > any of your store ?

> In Italy today the customer have only 1 store .. but I think He have

> other store. Now the connection with HQ is not available, because the HQ

> databse I think that is not ready..

> >

> > Do you want to keep track of what voucher has been issued and redeemed ?

> Yes.. and the standard solution in RMS is to issue the voucher in POS

> how a Transaction Entry record, and to redeem via Tender methods...

> Do you create a range of voucher without the amount? Or you have an

> add-in to create dynamically a new serial number with the correct amount?

> cod

Posted by cod on May 8, 2007, 4:26 am

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GregDxb wrote:

> Do you create a range of voucher without the amount? Or you have an

> add-in to create dynamically a new serial number with the correct amount?

> -we have created a range of voucher # and once a voucher was issued , it

> will prompt for the serial no. and amount.

No :) I have no add-in to create dynamically the serial number with the
correct amount.. I would like to know what's the best-practice :) An
add-in or a range of voucher # ?

thanks
cod