Run Time Error

Posted by David on November 14, 2005, 10:31 am

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We are experiencing the following error when trying to check a client out
with an american express:

Run-time error '-2147217887 (80040e21)';
Multiple-stop operation generated errrors. Check each status value.

Ony happens when the order contains multiple products, and only happens when
tendering to american express. All other credit card payments process
correctly.

Anyone have any ideas?

Thanks,

David
--
Brilliant Lemming
1112 Ocean Drive
Suite 200
Manhattan Beach, CA 90266

Posted by Glenn Adams [MVP - Retail Mgmt on November 14, 2005, 2:46 pm

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What type of EDC integration are you using? It kind of sounds like you are
using PCCharge or ICVerify and have set up to process American Express
separately, but that's just a guess. You should also check your tender
types in SO Manager - make sure that AmEx is set up similar to your other
card types...

--
--
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information

> We are experiencing the following error when trying to check a client out

> with an american express:

> Run-time error '-2147217887 (80040e21)';

> Multiple-stop operation generated errrors. Check each status value.

> Ony happens when the order contains multiple products, and only happens

> when

> tendering to american express. All other credit card payments process

> correctly.

> Anyone have any ideas?

> Thanks,

> David

> --

> Brilliant Lemming

> 1112 Ocean Drive

> Suite 200

> Manhattan Beach, CA 90266

Posted by David on November 14, 2005, 12:27 pm

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Thanks for your reply.

we use citibank processing, and it appears that everything is setup
correctly. The strange thing is that a transaction with a single item goes
through just fine. The error only occurs when the transaction contains
multiple items.

David
--
Brilliant Lemming
1112 Ocean Drive
Suite 200
Manhattan Beach, CA 90266

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> What type of EDC integration are you using? It kind of sounds like you are

> using PCCharge or ICVerify and have set up to process American Express

> separately, but that's just a guess. You should also check your tender

> types in SO Manager - make sure that AmEx is set up similar to your other

> card types...

> --

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information

> > We are experiencing the following error when trying to check a client out

> > with an american express:

> >

> > Run-time error '-2147217887 (80040e21)';

> > Multiple-stop operation generated errrors. Check each status value.

> >

> > Ony happens when the order contains multiple products, and only happens

> > when

> > tendering to american express. All other credit card payments process

> > correctly.

> >

> > Anyone have any ideas?

> >

> > Thanks,

> >

> > David

> > --

> > Brilliant Lemming

> > 1112 Ocean Drive

> > Suite 200

> > Manhattan Beach, CA 90266

Posted by David on November 14, 2005, 12:48 pm

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The problem is now happening with single line items as well. The strange
thing is that it only happen periodically. The card is actually processing
and shows in the batch, but the sale doesn't complete and the pos shuts
itself down.

Could this be a database coruption issue?

david
--
Brilliant Lemming
1112 Ocean Drive
Suite 200
Manhattan Beach, CA 90266

"David" wrote:

> Thanks for your reply.

> we use citibank processing, and it appears that everything is setup

> correctly. The strange thing is that a transaction with a single item goes

> through just fine. The error only occurs when the transaction contains

> multiple items.

> David

> --

> Brilliant Lemming

> 1112 Ocean Drive

> Suite 200

> Manhattan Beach, CA 90266

> "Glenn Adams [MVP - Retail Mgmt]" wrote:

> > What type of EDC integration are you using? It kind of sounds like you are

> > using PCCharge or ICVerify and have set up to process American Express

> > separately, but that's just a guess. You should also check your tender

> > types in SO Manager - make sure that AmEx is set up similar to your other

> > card types...

> >

> > --

> > Glenn Adams

> > Tiber Creek Consulting

> > http://www.tibercreek.com

> > glenn@tibercreek.com

> > ----------------------------------------------

> > Please DO NOT respond to me directly but post all responses here in the

> > newsgroup so that all can share the information

> >

> > > We are experiencing the following error when trying to check a client out

> > > with an american express:

> > >

> > > Run-time error '-2147217887 (80040e21)';

> > > Multiple-stop operation generated errrors. Check each status value.

> > >

> > > Ony happens when the order contains multiple products, and only happens

> > > when

> > > tendering to american express. All other credit card payments process

> > > correctly.

> > >

> > > Anyone have any ideas?

> > >

> > > Thanks,

> > >

> > > David

> > > --

> > > Brilliant Lemming

> > > 1112 Ocean Drive

> > > Suite 200

> > > Manhattan Beach, CA 90266

> >

Posted by Jeff on November 14, 2005, 2:14 pm

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David,

You can try re-indexing a running a check in SO Admin. Do a backup first
though, but I'll bet that your processor did something at their end. Call
and make sure that they haven't turned off AMEX on their end.

Also, what version are you using of RMS? SO Manager | Help | About The
current version is 1.2.0189. Contact M$ support for the latest version.
--
*
The problem is now happening with single line items as well. The strange
thing is that it only happen periodically. The card is actually processing
and shows in the batch, but the sale doesn't complete and the pos shuts
itself down.

Could this be a database coruption issue?

david
--
Brilliant Lemming
1112 Ocean Drive
Suite 200
Manhattan Beach, CA 90266

"David" wrote:

> Thanks for your reply.

> we use citibank processing, and it appears that everything is setup

> correctly. The strange thing is that a transaction with a single item

> goes

> through just fine. The error only occurs when the transaction contains

> multiple items.

> David

> --

> Brilliant Lemming

> 1112 Ocean Drive

> Suite 200

> Manhattan Beach, CA 90266

> "Glenn Adams [MVP - Retail Mgmt]" wrote:

> > What type of EDC integration are you using? It kind of sounds like you

> > are

> > using PCCharge or ICVerify and have set up to process American Express

> > separately, but that's just a guess. You should also check your tender

> > types in SO Manager - make sure that AmEx is set up similar to your

> > other

> > card types...

> >

> > --

> > Glenn Adams

> > Tiber Creek Consulting

> > http://www.tibercreek.com

> > glenn@tibercreek.com

> > ----------------------------------------------

> > Please DO NOT respond to me directly but post all responses here in the

> > newsgroup so that all can share the information

> >

> > > We are experiencing the following error when trying to check a client

> > > out

> > > with an american express:

> > >

> > > Run-time error '-2147217887 (80040e21)';

> > > Multiple-stop operation generated errrors. Check each status value.

> > >

> > > Ony happens when the order contains multiple products, and only

> > > happens

> > > when

> > > tendering to american express. All other credit card payments process

> > > correctly.

> > >

> > > Anyone have any ideas?

> > >

> > > Thanks,

> > >

> > > David

> > > --

> > > Brilliant Lemming

> > > 1112 Ocean Drive

> > > Suite 200

> > > Manhattan Beach, CA 90266

> >