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Posted by Gary Hill on March 27, 2007, 7:03 pm
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When I try to open Microsoft Retail Management Service POS, it opens
correctly, and seems to have contact with the back-office computer that hosts
the database.
However, when I try to open either the Manager module or the Administrator
module, I get an error that reads "Runtime Error 429: ActiveX can not create
object".
To my knowledge, the computer was operating correctly when the store closed
Saturday, and when we opened Monday morning, this was the message.
The only new thing I am seeing is Office 2007, which was installed several
weeks ago. Also, one of the employees seems to have installed some iPod
stuff, but that is not recent.
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Posted by gregfrgusa on March 27, 2007, 7:08 pm
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Hi Gary,
I'm going strictly from memory here, but I think I had the same situation
occur a couple of months ago. I never found out what the exact problem, but
I fixed it by doing a windows restore back to before the problem started.
One of the symptoms we saw was on the windows firewall exceptions, where
many of the programs were gone from this list. Once I did the restore,
everything worked fine, and the exception list looked OK.
I would recommend a restore. You don't have anything to lose by restoring
back to SAT night or SUN morning, right?
Sorry I could be of more help.
Greg
FRGUSA
"Gary Hill" wrote:
> When I try to open Microsoft Retail Management Service POS, it opens
> correctly, and seems to have contact with the back-office computer that hosts
> the database.
>
> However, when I try to open either the Manager module or the Administrator
> module, I get an error that reads "Runtime Error 429: ActiveX can not create
> object".
>
> To my knowledge, the computer was operating correctly when the store closed
> Saturday, and when we opened Monday morning, this was the message.
>
> The only new thing I am seeing is Office 2007, which was installed several
> weeks ago. Also, one of the employees seems to have installed some iPod
> stuff, but that is not recent.
>
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Posted by Gary Hill on March 28, 2007, 8:06 am
Please log in for more thread options Thanks Greg,
I will give that a try this morning and let you know how it works out.
"gregfrgusa" wrote:
> Hi Gary,
>
> I'm going strictly from memory here, but I think I had the same situation
> occur a couple of months ago. I never found out what the exact problem, but
> I fixed it by doing a windows restore back to before the problem started.
>
> One of the symptoms we saw was on the windows firewall exceptions, where
> many of the programs were gone from this list. Once I did the restore,
> everything worked fine, and the exception list looked OK.
>
> I would recommend a restore. You don't have anything to lose by restoring
> back to SAT night or SUN morning, right?
>
> Sorry I could be of more help.
>
> Greg
> FRGUSA
>
> "Gary Hill" wrote:
>
> > When I try to open Microsoft Retail Management Service POS, it opens
> > correctly, and seems to have contact with the back-office computer that
hosts
> > the database.
> >
> > However, when I try to open either the Manager module or the Administrator
> > module, I get an error that reads "Runtime Error 429: ActiveX can not create
> > object".
> >
> > To my knowledge, the computer was operating correctly when the store closed
> > Saturday, and when we opened Monday morning, this was the message.
> >
> > The only new thing I am seeing is Office 2007, which was installed several
> > weeks ago. Also, one of the employees seems to have installed some iPod
> > stuff, but that is not recent.
> >
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Posted by Morris Paint on March 28, 2007, 9:27 am
Please log in for more thread options This is usually an error that can require reinstallation of RMS according to
my partner. I had the problem recently and found that by uninstalling and
reinstalling the hotfixes we'd previously installed, the problem was
corrected. Doing it this way we didn't lose any custom settings.
> Thanks Greg,
> I will give that a try this morning and let you know how it works out.
>
> "gregfrgusa" wrote:
>
>> Hi Gary,
>>
>> I'm going strictly from memory here, but I think I had the same situation
>> occur a couple of months ago. I never found out what the exact problem,
>> but
>> I fixed it by doing a windows restore back to before the problem started.
>>
>> One of the symptoms we saw was on the windows firewall exceptions, where
>> many of the programs were gone from this list. Once I did the restore,
>> everything worked fine, and the exception list looked OK.
>>
>> I would recommend a restore. You don't have anything to lose by
>> restoring
>> back to SAT night or SUN morning, right?
>>
>> Sorry I could be of more help.
>>
>> Greg
>> FRGUSA
>>
>> "Gary Hill" wrote:
>>
>> > When I try to open Microsoft Retail Management Service POS, it opens
>> > correctly, and seems to have contact with the back-office computer that
>> > hosts
>> > the database.
>> >
>> > However, when I try to open either the Manager module or the
>> > Administrator
>> > module, I get an error that reads "Runtime Error 429: ActiveX can not
>> > create
>> > object".
>> >
>> > To my knowledge, the computer was operating correctly when the store
>> > closed
>> > Saturday, and when we opened Monday morning, this was the message.
>> >
>> > The only new thing I am seeing is Office 2007, which was installed
>> > several
>> > weeks ago. Also, one of the employees seems to have installed some iPod
>> > stuff, but that is not recent.
>> >
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Posted by Gary Hill on March 28, 2007, 11:14 am
Please log in for more thread options Greg,
Many thanks, that solved the problem . . . with a big ole DUHHHHHH . . . I
should have thought of that myself <sigh>
"gregfrgusa" wrote:
> Hi Gary,
>
> I'm going strictly from memory here, but I think I had the same situation
> occur a couple of months ago. I never found out what the exact problem, but
> I fixed it by doing a windows restore back to before the problem started.
>
> One of the symptoms we saw was on the windows firewall exceptions, where
> many of the programs were gone from this list. Once I did the restore,
> everything worked fine, and the exception list looked OK.
>
> I would recommend a restore. You don't have anything to lose by restoring
> back to SAT night or SUN morning, right?
>
> Sorry I could be of more help.
>
> Greg
> FRGUSA
>
> "Gary Hill" wrote:
>
> > When I try to open Microsoft Retail Management Service POS, it opens
> > correctly, and seems to have contact with the back-office computer that
hosts
> > the database.
> >
> > However, when I try to open either the Manager module or the Administrator
> > module, I get an error that reads "Runtime Error 429: ActiveX can not create
> > object".
> >
> > To my knowledge, the computer was operating correctly when the store closed
> > Saturday, and when we opened Monday morning, this was the message.
> >
> > The only new thing I am seeing is Office 2007, which was installed several
> > weeks ago. Also, one of the employees seems to have installed some iPod
> > stuff, but that is not recent.
> >
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