Sell at One Location, Deliver from Another Location

Posted by John N on September 13, 2006, 5:20 pm

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For a multi-store retailer, is there any way in RMS to sell a product at one
location, then deliver it from another one? For example, say a retailer has
two stores, which includes two Store Operations licenses (one at each store)
along with Headquarters. A sale is made at store 1, but the product is only
in stock at the store 2. Is there a way in RMS (with HQ) to sell the product
at store 1 but deliver it to the customer at store 2?

I realize that this can be done via a stock transfer (to move the product
from store 2 to store 1 after the fact), but this requires an additional
manual transaction that is often forgotten about. Then the inventory totals
at both stores are off, since the product was shown as being delivered from
store 1 when in fact it was never there.

Thanks for any help you can offer.

Posted by Terrible Tom on September 14, 2006, 12:09 pm

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There are add-ins out there, but out of the box you can't do it.

We have a similar problem. Our solution is the 'Ghost Transfer'. This is a
logical transfer only - an Inter-Store transfer order from the Delivering
Store to the Selling Store. If you allow the Selling Store to oversell the
item, you can give the customer a receipt at the time of purchase, then have
a manager create the 'Ghost Transfer' (we use GOMMDDYY for the order #,
though you could easily substitute telephone # or last name for the date).
If the delivery guys need a copy of the original receipt, you can fax a copy,
e-mail a .pdf (if you need a free .pdf utility, I like PrimoPDF) or look into
IP Printing.

One thing is certain - there is no simple answer.

Tom

"John N" wrote:

> For a multi-store retailer, is there any way in RMS to sell a product at one

> location, then deliver it from another one? For example, say a retailer has

> two stores, which includes two Store Operations licenses (one at each store)

> along with Headquarters. A sale is made at store 1, but the product is only

> in stock at the store 2. Is there a way in RMS (with HQ) to sell the product

> at store 1 but deliver it to the customer at store 2?

> I realize that this can be done via a stock transfer (to move the product

> from store 2 to store 1 after the fact), but this requires an additional

> manual transaction that is often forgotten about. Then the inventory totals

> at both stores are off, since the product was shown as being delivered from

> store 1 when in fact it was never there.

> Thanks for any help you can offer.

Posted by Richard on September 14, 2006, 4:54 pm

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I believe Retail Realm's Mulitlocation module allows this. Check w/ the
vendor for sure though. We just implemented this module and it looks pretty
good. Wish it named its locations rather than assigned numbers to them.

Richard

"John N" wrote:

> For a multi-store retailer, is there any way in RMS to sell a product at one

> location, then deliver it from another one? For example, say a retailer has

> two stores, which includes two Store Operations licenses (one at each store)

> along with Headquarters. A sale is made at store 1, but the product is only

> in stock at the store 2. Is there a way in RMS (with HQ) to sell the product

> at store 1 but deliver it to the customer at store 2?

> I realize that this can be done via a stock transfer (to move the product

> from store 2 to store 1 after the fact), but this requires an additional

> manual transaction that is often forgotten about. Then the inventory totals

> at both stores are off, since the product was shown as being delivered from

> store 1 when in fact it was never there.

> Thanks for any help you can offer.