Settlement Pending - Erroneously Transacted a Return

Posted by PDunn on August 26, 2007, 6:38 pm

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Yesterday, I erroneously rang up a sale as a return (MasterCard). I did not
realize until the end of the day and am trying to contact the buyer. I have
not settled transactions hoping to correct this problem. As I can only see
the first/last four digits of his credit card number, I cannot make the
correction manually at this time. Is the credit card data available in the
database or is there a way for me to edit the transaction so that I can post
it as a sale rather than return? Right now, he's due to receive a nice
deposit from me!

Posted by convoluted on August 26, 2007, 10:10 pm

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Hi there - my understanding is that the credit card information is masked /
encrypted within RMS, so the entire number cannot be retrieved (if you are
using the built-in EDC functionality) If you are using a third party tool
like pc charge or TPI they may be able to help you with this. You may have
to void the original transaction and settle both (the refund and the void),
so that you un-do the deposit the customer will receive as a result of
processing the transaction as a refund; if you can't get the customer to come
back to the store, you'll probably have to write off the item(s) they took
with them.

"PDunn" wrote:

> Yesterday, I erroneously rang up a sale as a return (MasterCard). I did not

> realize until the end of the day and am trying to contact the buyer. I have

> not settled transactions hoping to correct this problem. As I can only see

> the first/last four digits of his credit card number, I cannot make the

> correction manually at this time. Is the credit card data available in the

> database or is there a way for me to edit the transaction so that I can post

> it as a sale rather than return? Right now, he's due to receive a nice

> deposit from me!

Posted by Gaz on August 27, 2007, 5:02 am

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Contact your bank initially and explain the problem to them.

Banks are surprisingly willing to help when it comes to credit card issues.
If you know who issued the customers card (not just Mastercard) you could
contact them although your bank should point you in the right direction.

"convoluted" wrote:

> Hi there - my understanding is that the credit card information is masked /

> encrypted within RMS, so the entire number cannot be retrieved (if you are

> using the built-in EDC functionality) If you are using a third party tool

> like pc charge or TPI they may be able to help you with this. You may have

> to void the original transaction and settle both (the refund and the void),

> so that you un-do the deposit the customer will receive as a result of

> processing the transaction as a refund; if you can't get the customer to come

> back to the store, you'll probably have to write off the item(s) they took

> with them.

> "PDunn" wrote:

> > Yesterday, I erroneously rang up a sale as a return (MasterCard). I did not

> > realize until the end of the day and am trying to contact the buyer. I have

> > not settled transactions hoping to correct this problem. As I can only see

> > the first/last four digits of his credit card number, I cannot make the

> > correction manually at this time. Is the credit card data available in the

> > database or is there a way for me to edit the transaction so that I can post

> > it as a sale rather than return? Right now, he's due to receive a nice

> > deposit from me!

Posted by Jeff @ Check Point Software on August 29, 2007, 5:59 pm

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: quoted-printable

Actually, you need to contact your credit card processor as most banks =
will just forward you to them. Most banks are just selling agents for =
the processors, although some own their own processing networks.

Give them the last 4 digits and they can/will give you the entire card =
number.

--=20

Jeff=20
Check Point Software

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s). If you are not using a reader, =
follow
the link below to setup Outlook Express. Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

Contact your bank initially and explain the problem to them.

Banks are surprisingly willing to help when it comes to credit card =
issues.=20
If you know who issued the customers card (not just Mastercard) you =
could=20
contact them although your bank should point you in the right =
direction.

"convoluted" wrote:

> Hi there - my understanding is that the credit card information is =
masked /=20
> encrypted within RMS, so the entire number cannot be retrieved (if =
you are=20
> using the built-in EDC functionality) If you are using a third =
party tool=20
> like pc charge or TPI they may be able to help you with this. You =
may have=20
> to void the original transaction and settle both (the refund and the =
void),=20
> so that you un-do the deposit the customer will receive as a result =
of=20
> processing the transaction as a refund; if you can't get the =
customer to come=20
> back to the store, you'll probably have to write off the item(s) =
they took=20
> with them.
>=20
> "PDunn" wrote:
>=20
> > Yesterday, I erroneously rang up a sale as a return (MasterCard). =
I did not=20
> > realize until the end of the day and am trying to contact the =
buyer. I have=20
> > not settled transactions hoping to correct this problem. As I can =
only see=20
> > the first/last four digits of his credit card number, I cannot =
make the=20
> > correction manually at this time. Is the credit card data =
available in the=20
> > database or is there a way for me to edit the transaction so that =
I can post=20
> > it as a sale rather than return? Right now, he's due to receive =
a nice=20
> > deposit from me!
------=_NextPart_000_022A_01C7EA4D.23378150
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<DIV>Actually, you need to contact your credit card processor as most =
banks will=20
just forward you to them.  Most banks are just selling agents for =
the=20
processors, although some own their own processing networks.</DIV>
<DIV> </DIV>
<DIV>Give them the last 4 digits and they can/will give you the entire =
card=20
number.</DIV>
<DIV><BR>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV> </DIV>
<DIV>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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=3D=3D=3D=3D=3D</DIV>
<DIV> </DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express. =20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV> </DIV>
<DIV><A title=3Dhttp://tinyurl.com/75bgz=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Gaz" <<A title=3Dmailto:Gaz@discussions.microsoft.com=20
=
om</A>>=20
wrote in message <A=20
=
F83D9-2287-46C7-87F2-E41FAC1C4682@microsoft.com</A>...</DIV>Contact=20
your bank initially and explain the problem to them.<BR><BR>Banks are=20
surprisingly willing to help when it comes to credit card issues. =
<BR>If you=20
know who issued the customers card (not just Mastercard) you could =
<BR>contact=20
them although your bank should point you in the right=20
direction.<BR><BR><BR><BR>"convoluted" wrote:<BR><BR>> Hi there - =
my=20
understanding is that the credit card information is masked / <BR>> =

encrypted within RMS, so the entire number cannot be retrieved (if you =
are=20
<BR>> using the built-in EDC functionality)  If you are using =
a third=20
party tool <BR>> like pc charge or TPI they may be able to help you =
with=20
this.  You may have <BR>> to void the original transaction and =
settle=20
both (the refund and the void), <BR>> so that you un-do the deposit =
the=20
customer will receive as a result of <BR>> processing the =
transaction as a=20
refund; if you can't get the customer to come <BR>> back to the =
store,=20
you'll probably have to write off the item(s) they took <BR>> with=20
them.<BR>> <BR>> "PDunn" wrote:<BR>> <BR>> > Yesterday, =
I=20
erroneously rang up a sale as a return (MasterCard).  I did not =
<BR>>=20
> realize until the end of the day and am trying to contact the=20
buyer.  I have <BR>> > not settled transactions hoping to =
correct=20
this problem.  As I can only see <BR>> > the first/last =
four digits=20
of his credit card number, I cannot make the <BR>> > correction =
manually=20
at this time.  Is the credit card data available in the <BR>> =
>=20
database or is there a way for me to edit the transaction so that I =
can post=20
<BR>> > it as a sale rather than return?  Right now, he's =
due =20
to receive a nice <BR>> > deposit from =
me!</BLOCKQUOTE></BODY></HTML>

------=