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Subject Author Date
Synchronization problem JD 04-05-2007
Posted by JD on April 5, 2007, 4:24 pm
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Hi,

I just created an offline database on a client machine. Opened POS and
printed Z report. The computer started with the sync. process but, after few
moments returned with an error message "Login timeout expired". I have looked
up knowledgebase but could not find any help.

I would appreciate if anyone out there can point me in the right directin.

Regards
JD

Posted by Akber Alwani on April 6, 2007, 8:04 am
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hi JD, make sure when you configure the offline db correctly go to
configuration and then in offline tab see and check the server name you can
put [local] (as you state in your messgae) then enter the db name, correct
user id and password. also increate the timeout to 90 o something more. try
test the connection. if it works then go and perform the z-out. see if this
solve the issue.

"JD" wrote:

> Hi,
>
> I just created an offline database on a client machine. Opened POS and
> printed Z report. The computer started with the sync. process but, after few
> moments returned with an error message "Login timeout expired". I have looked
> up knowledgebase but could not find any help.
>
> I would appreciate if anyone out there can point me in the right directin.
>
> Regards
> JD

Posted by JD on April 7, 2007, 10:16 pm
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Hi Akbar,

First, let me thank you for your response. I tried your recommendations but,
unfortunately it has not resolved the problem. Let me explain exactly how I
configured and the details of the problem:

1. Created a database on the local machine from rmsdb.bck and named it localdb
2. In Store Administrator under configuration did the following:

Primary DB Server:

Server name: Primary server name
user name: sa
Password: ***
Database: Primary database name
Connection timeout: 15

When I click on "test database", I get database connection successful.

Offline DB Server
Server Name: (local)
User name: sa
Password:***
Database: localdb
Connection timeout: 90

When I click on "test database", I get database connection successful.

Now I opened POS and I printed a Z report. After printing, the message shows
up saying: Synchronizing Offline database: Synchronizing table: Alias

Then after a few moments I get a message:

Run-time error "-2147217900 (80040e14)":
OLE DB provider "SQLNCLI" for linked server "(null)" returned message "Login
timeout expired"

BTW, I am running RMS 2.0.

Regards
JD

"Akber Alwani" wrote:

> hi JD, make sure when you configure the offline db correctly go to
> configuration and then in offline tab see and check the server name you can
> put [local] (as you state in your messgae) then enter the db name, correct
> user id and password. also increate the timeout to 90 o something more. try
> test the connection. if it works then go and perform the z-out. see if this
> solve the issue.
>
> "JD" wrote:
>
> > Hi,
> >
> > I just created an offline database on a client machine. Opened POS and
> > printed Z report. The computer started with the sync. process but, after few
> > moments returned with an error message "Login timeout expired". I have
looked
> > up knowledgebase but could not find any help.
> >
> > I would appreciate if anyone out there can point me in the right directin.
> >
> > Regards
> > JD

Posted by Glenn Adams [MVP - Retail Mgmt on April 9, 2007, 10:02 am
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You have either a firewall issue or more likely the local (register)
copy of SQL 2005 Express is not configured to accept incoming connections.

Open the SQL Server Surface Area configuration tool
Click Configuration for services and connections
Make sure that Incoming connections are allowed - I would suggest
allowing both TCP/IP and Named Pipes, but either one should work.
Also make sure the SQL Browser Service is set to auto-start.

Now open Configuration for Features
Make sure that the OPENROWSET functionality is enabled - it should be
the first feature option displayed.

If you still have trouble with the Z-Report & Sync after these changes,
turn off any software firewalls on the register - if you have a third
party firewall, make sure you check the Windows XP SP2 firewall as well
as the 3rd party; sometimes they will both be active.

During the offline sync, the main database server makes a connection to
the local database and 'pushes' changes into it. This requires the
offline server to accept incoming connections.

Hope that helps.

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.


JD wrote:
> Hi Akbar,
>
> First, let me thank you for your response. I tried your recommendations but,
> unfortunately it has not resolved the problem. Let me explain exactly how I
> configured and the details of the problem:
>
> 1. Created a database on the local machine from rmsdb.bck and named it localdb
> 2. In Store Administrator under configuration did the following:
>
> Primary DB Server:
>
> Server name: Primary server name
> user name: sa
> Password: ***
> Database: Primary database name
> Connection timeout: 15
>
> When I click on "test database", I get database connection successful.
>
> Offline DB Server
> Server Name: (local)
> User name: sa
> Password:***
> Database: localdb
> Connection timeout: 90
>
> When I click on "test database", I get database connection successful.
>
> Now I opened POS and I printed a Z report. After printing, the message shows
> up saying: Synchronizing Offline database: Synchronizing table: Alias
>
> Then after a few moments I get a message:
>
> Run-time error "-2147217900 (80040e14)":
> OLE DB provider "SQLNCLI" for linked server "(null)" returned message "Login
> timeout expired"
>
> BTW, I am running RMS 2.0.
>
> Regards
> JD
>
> "Akber Alwani" wrote:
>
>> hi JD, make sure when you configure the offline db correctly go to
>> configuration and then in offline tab see and check the server name you can
>> put [local] (as you state in your messgae) then enter the db name, correct
>> user id and password. also increate the timeout to 90 o something more. try
>> test the connection. if it works then go and perform the z-out. see if this
>> solve the issue.
>>
>> "JD" wrote:
>>
>>> Hi,
>>>
>>> I just created an offline database on a client machine. Opened POS and
>>> printed Z report. The computer started with the sync. process but, after few
>>> moments returned with an error message "Login timeout expired". I have
looked
>>> up knowledgebase but could not find any help.
>>>
>>> I would appreciate if anyone out there can point me in the right directin.
>>>
>>> Regards
>>> JD

Posted by JD on April 9, 2007, 9:20 pm
Please log in for more thread options
Hi Glen,

I followed your instructions, and in addition to it made Microsoft SQL
server a shared folder and allowed network users to make changes on the it. I
am still getting the same exact message. Please help!

JD

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> You have either a firewall issue or more likely the local (register)
> copy of SQL 2005 Express is not configured to accept incoming connections.
>
> Open the SQL Server Surface Area configuration tool
> Click Configuration for services and connections
> Make sure that Incoming connections are allowed - I would suggest
> allowing both TCP/IP and Named Pipes, but either one should work.
> Also make sure the SQL Browser Service is set to auto-start.
>
> Now open Configuration for Features
> Make sure that the OPENROWSET functionality is enabled - it should be
> the first feature option displayed.
>
> If you still have trouble with the Z-Report & Sync after these changes,
> turn off any software firewalls on the register - if you have a third
> party firewall, make sure you check the Windows XP SP2 firewall as well
> as the 3rd party; sometimes they will both be active.
>
> During the offline sync, the main database server makes a connection to
> the local database and 'pushes' changes into it. This requires the
> offline server to accept incoming connections.
>
> Hope that helps.
>
> Glenn Adams
> Tiber Creek Consulting
> http://www.tibercreek.com
> glenn@tibercreek.com
> ----------------------------------------------
> Please DO NOT respond to me directly but post all responses here in the
> newsgroup so that all can share the information.
>
>
> JD wrote:
> > Hi Akbar,
> >
> > First, let me thank you for your response. I tried your recommendations but,
> > unfortunately it has not resolved the problem. Let me explain exactly how I
> > configured and the details of the problem:
> >
> > 1. Created a database on the local machine from rmsdb.bck and named it
localdb
> > 2. In Store Administrator under configuration did the following:
> >
> > Primary DB Server:
> >
> > Server name: Primary server name
> > user name: sa
> > Password: ***
> > Database: Primary database name
> > Connection timeout: 15
> >
> > When I click on "test database", I get database connection successful.
> >
> > Offline DB Server
> > Server Name: (local)
> > User name: sa
> > Password:***
> > Database: localdb
> > Connection timeout: 90
> >
> > When I click on "test database", I get database connection successful.
> >
> > Now I opened POS and I printed a Z report. After printing, the message shows
> > up saying: Synchronizing Offline database: Synchronizing table: Alias
> >
> > Then after a few moments I get a message:
> >
> > Run-time error "-2147217900 (80040e14)":
> > OLE DB provider "SQLNCLI" for linked server "(null)" returned message "Login
> > timeout expired"
> >
> > BTW, I am running RMS 2.0.
> >
> > Regards
> > JD
> >
> > "Akber Alwani" wrote:
> >
> >> hi JD, make sure when you configure the offline db correctly go to
> >> configuration and then in offline tab see and check the server name you can
> >> put [local] (as you state in your messgae) then enter the db name, correct
> >> user id and password. also increate the timeout to 90 o something more. try
> >> test the connection. if it works then go and perform the z-out. see if this
> >> solve the issue.
> >>
> >> "JD" wrote:
> >>
> >>> Hi,
> >>>
> >>> I just created an offline database on a client machine. Opened POS and
> >>> printed Z report. The computer started with the sync. process but, after
few
> >>> moments returned with an error message "Login timeout expired". I have
looked
> >>> up knowledgebase but could not find any help.
> >>>
> >>> I would appreciate if anyone out there can point me in the right directin.
> >>>
> >>> Regards
> >>> JD
>

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