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Posted by Terrible Tom on September 6, 2006, 1:30 pm
Please log in for more thread options I don't have any pole displays so, the following is pretty general...
Look at the properties for your LAN connection. If you click 'Configure'
then select the 'Power Management' tab, you'll notice a switch for 'Allow the
computer to turn off this device to save power.'
Some printers allow the user to define the sleep settings. I have some that
do and others that don't. Basically, look around the 'advanced settings'
part of the printer driver and hope to find some setting that allows you to
have the printer stay hot all the time or to extend the delay before 'sleep
mode' for as long as possible.
If the pole display has some sort of software component, you may be able to
find a setting that stops the pole display from shutting itself off after
long periods of inactivity. It is also possible that some sort of hardware
configuration (like dipswitches) might be available. You might want to
contact your hardware vendor about it.
Tom
"PRJ" wrote:
> Good suggestions. I do notice, however, that the ICVerify software (on the
> server) does not immediately show each credit card transaction, so I've been
> leaving the POS terminal up at closing to be sure the last transactions are
> passed through.
>
> You may be right about the power issue. My server has everything on it the
> POS terminal has, except for the pole display, Barcode reader and credit card
> processing peripherals.... the server never freezes.
>
> How would I re-set the pole display power management.? I know how to do that
> for the CPU, but not a perpheral. FYI - this never happens during the
> business day, but has happned as little as 3 hours after close of business
> (came back to the store late one night).
>
> My RMS tech is suggesting I unplug the pole display at night to see if that
> has an effect, and isolates the cause. How we would fix it, if that's it, I
> don't know.
> --
> WineGuy
>
>
> "Terrible Tom" wrote:
>
> > Have you considered shutting down the terminal when the shop closes? IME,
> > Windows really likes to be restarted on a pretty regular basis. I know that
> > this doesn't address the root of your issue, but is would probably solve
your
> > problem.
> >
> > If shutting down nightly doesn't work for you, look into your power
> > management settings for both the system in geeneral and the device in
> > particular - the device may be getting disconnected/turned off by windows in
> > an attempt to save power.
> >
> > Tom
> >
> > "PRJ" wrote:
> >
> > > This may well be too system specific a question, but I'm hoping not.
> > >
> > > Almost every morning I have to re-boot our POS terminal because it has
> > > frozen. Almost always it seems to be related to the pole display
connected
> > > to it. What I see on the screen is an error message saying that the
"device
> > > is no longer connected". There is also always a "WRITE" task in the task
> > > bar at the bottle (this is Windows XP Pro, BTW). I do a
control+alt+delete
> > > and end the WRITE task (I have to end it twice, because the first time I
> > > highlight it always results in it appearing again in the Task Manager.)
I've
> > > had this looked at by out RMS tech,but he seems unable to fix it. Any
> > > thoughts????
> > >
> > > In case it's relevant:
> > > We run a POS sales lane terminal networked to an office
workstation/server.
> > > Because of specific internal issues our Merchant Services function is
handled
> > > by means of an application called ICVerify, which sits on the 'server'.
> > > Transactions occur at the POS station and are processed through the
server.
> > > If I understand correctly, there is a nightly upload of the transactions
to
> > > the Merchant Services provider (FirstData), but I think it is from the
> > > 'server' only.
> > > --
> > > WineGuy
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