Total Purchases in Customer record incorrect

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Subject Author Date Total Purchases in Customer record incorrect Joel Richman 07-15-2008  RE: Total Purchases in Customer record incorrect Gaz 07-15-2008
Posted by Joel Richman on July 15, 2008, 3:12 am Please log in for more thread options My individual customers Purchase History are all wrong. They don't add up and can't figure what can be done to fix it. It appears that it is doubling the sales, but i can't be sure. It is wrong in Store Ops and HQ. Please advise if there is a fix for this. -- Thanks, joel Posted by Gaz on July 15, 2008, 9:27 am Please log in for more thread options We found a bug a while ago where customer accounts were being messed up in a hq environment due to date formats being different throughout the stores. I am not sure if this is what is causing your problem but it might be something you want to check on and there is a hotfix released for it. "Joel Richman" wrote: > My individual customers Purchase History are all wrong. They don't add up and > can't figure what can be done to fix it. It appears that it is doubling the > sales, but i can't be sure. It is wrong in Store Ops and HQ. Please advise if > there is a fix for this. > -- > Thanks, > > joel Similar Threads Posted Customer Purchases Totals Report December 1, 2008, 5:01 pm Show all global customer purchases at all stores January 27, 2006, 5:23 pm Possible to offer quantity discount based on customer purchases? January 5, 2006, 1:16 pm Assign previous purchases to newly created customer February 4, 2006, 6:47 am SO: HELP: using Sales Rep field in Customer record May 22, 2006, 1:51 am How does RMS record Deposits forfeited by customer? May 29, 2008, 3:41 pm Shipping Info should be accessable from the Customer record June 14, 2005, 7:20 am Locate 1 Customer Account record by multiple names May 9, 2006, 2:28 pm Customer Info has a negative Total Sales November 7, 2005, 11:06 pm Changing Total Sales in Customer Properties July 26, 2007, 5:58 pm