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Total Purchases in Customer record incorrect
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Total Purchases in Customer record incorrect

 

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Subject Author Date
Total Purchases in Customer record incorrect Joel Richman 07-15-2008
Posted by Joel Richman on July 15, 2008, 3:12 am
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My individual customers Purchase History are all wrong. They don't add up and
can't figure what can be done to fix it. It appears that it is doubling the
sales, but i can't be sure. It is wrong in Store Ops and HQ. Please advise if
there is a fix for this.
--
Thanks,

joel

Posted by Gaz on July 15, 2008, 9:27 am
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We found a bug a while ago where customer accounts were being messed up in a
hq environment due to date formats being different throughout the stores. I
am not sure if this is what is causing your problem but it might be something
you want to check on and there is a hotfix released for it.

"Joel Richman" wrote:

> My individual customers Purchase History are all wrong. They don't add up and
> can't figure what can be done to fix it. It appears that it is doubling the
> sales, but i can't be sure. It is wrong in Store Ops and HQ. Please advise if
> there is a fix for this.
> --
> Thanks,
>
> joel

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