Touch screen tender scren problem

Posted by Gary on September 12, 2006, 2:11 pm

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With a touch screen monitor and the Touch Screen function keys enabled at the
bottom of the screen, the Tender options appear as green buttons. Some of
them, when selected will change the Tender selection in the actual Tender
screen. Some of them do not work. How do we make sure that all of them work?

Posted by Glenn Adams [MVP - Retail Mgmt on September 12, 2006, 2:19 pm

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This happens when Tender types are deleted and new ones added. There
may be other changes that can cause this, but that's the one I know of.
There is a knowledgebase article that details the fix for this if you
are on the support plan.

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

Gary wrote:

> With a touch screen monitor and the Touch Screen function keys enabled at the

> bottom of the screen, the Tender options appear as green buttons. Some of

> them, when selected will change the Tender selection in the actual Tender

> screen. Some of them do not work. How do we make sure that all of them work?

Posted by Gary on September 12, 2006, 2:30 pm

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Thanks Glenn. We are on the support plan but when I looked in the
knowledgebase before posting this question I found nothng. Do you happen to
know the Item number of that article?

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> This happens when Tender types are deleted and new ones added. There

> may be other changes that can cause this, but that's the one I know of.

> There is a knowledgebase article that details the fix for this if you

> are on the support plan.

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information.

> Gary wrote:

> > With a touch screen monitor and the Touch Screen function keys enabled at

the

> > bottom of the screen, the Tender options appear as green buttons. Some of

> > them, when selected will change the Tender selection in the actual Tender

> > screen. Some of them do not work. How do we make sure that all of them work?

Posted by Glenn Adams [MVP - Retail Mgmt on September 12, 2006, 5:03 pm

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Sorry I didn't check before - that is a Partner Only article. It's
number 862004, but you're going to need to contact your reseller for
assistance - or open a support incident with MS.

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

Gary wrote:

> Thanks Glenn. We are on the support plan but when I looked in the

> knowledgebase before posting this question I found nothng. Do you happen to

> know the Item number of that article?

> "Glenn Adams [MVP - Retail Mgmt]" wrote:

>> This happens when Tender types are deleted and new ones added. There

>> may be other changes that can cause this, but that's the one I know of.

>> There is a knowledgebase article that details the fix for this if you

>> are on the support plan.

>> Glenn Adams

>> Tiber Creek Consulting

>> http://www.tibercreek.com

>> glenn@tibercreek.com

>> ----------------------------------------------

>> Please DO NOT respond to me directly but post all responses here in the

>> newsgroup so that all can share the information.

>> Gary wrote:

>>> With a touch screen monitor and the Touch Screen function keys enabled at

the

>>> bottom of the screen, the Tender options appear as green buttons. Some of

>>> them, when selected will change the Tender selection in the actual Tender

>>> screen. Some of them do not work. How do we make sure that all of them work?