Touchscreen Tender screen

Posted by Arve on November 23, 2005, 12:32 am

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Hi, I am using a touchscreen setup, which seems to work pretty good so far...
I ahve one problem tho,... when I press "Tender" or F12 to check out, I get
my normal option of tender window open, Credit Card , Debit, Cash and so on.
Now, the touchscreen keyboard on the bottom now changes from your functions
buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons..
Instead of using your curson in the regular window to scroll down to say
cash, you are supposed to be able to press CASH button on the touchscreen
keyboard instead.. Mine does not seem to respond,... probable because my scan
codes in teh tender setup are all set to 0 (zero) What do I need to change
here to make those buttons jump to the correct tender type????

Arve

Posted by Glenn Adams [MVP - Retail Mgmt on November 23, 2005, 10:39 am

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Are the buttons not responding at all, or are they mapping to the wrong
tenders? For instance, if you press "Cash", does it select one of the other
tenders?

If they are not moving at all, you may just have the focus on the wrong
window - try touching the tender window before using the touch screen button
to select a tender type. I have no idea why this might happen, normal
operation is for the Tender screen to get focus and the touchscreen buttons
to work, this is just something you might want to check. You don't need to
do anything special in the Tender Type setup to get these buttons to work.

There is another condition that will make the touchscreen tender buttons map
to the wrong tenders. This happens when tender types are deleted - like if
you started from the sample database and removed Tenders you didn't need
rather than starting from a Blank database and adding only the ones you
wanted. You have to do some fairly complex SQL activities to fix this
condition, but there is a Knowledge Base article that gives the details. I
would suggest contacting your reseller if you think you have this condition,
unless you are very comfortable working with SQL. Even though the KB gives
good instructions, this is a very complex fix...

--
--
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information

> Hi, I am using a touchscreen setup, which seems to work pretty good so

> far...

> I ahve one problem tho,... when I press "Tender" or F12 to check out, I

> get

> my normal option of tender window open, Credit Card , Debit, Cash and so

> on.

> Now, the touchscreen keyboard on the bottom now changes from your

> functions

> buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons..

> Instead of using your curson in the regular window to scroll down to say

> cash, you are supposed to be able to press CASH button on the touchscreen

> keyboard instead.. Mine does not seem to respond,... probable because my

> scan

> codes in teh tender setup are all set to 0 (zero) What do I need to change

> here to make those buttons jump to the correct tender type????

> Arve

Posted by Arve on November 23, 2005, 4:33 pm

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Hi Glenn, yeah the touchscreen part works good, it just jumps to the wrong
tender.
Do you by any chance have that article??
Now, what if I deleted all tender types and reconfigured them again, would
that fix it???

thanks

Arve

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> Are the buttons not responding at all, or are they mapping to the wrong

> tenders? For instance, if you press "Cash", does it select one of the other

> tenders?

> If they are not moving at all, you may just have the focus on the wrong

> window - try touching the tender window before using the touch screen button

> to select a tender type. I have no idea why this might happen, normal

> operation is for the Tender screen to get focus and the touchscreen buttons

> to work, this is just something you might want to check. You don't need to

> do anything special in the Tender Type setup to get these buttons to work.

> There is another condition that will make the touchscreen tender buttons map

> to the wrong tenders. This happens when tender types are deleted - like if

> you started from the sample database and removed Tenders you didn't need

> rather than starting from a Blank database and adding only the ones you

> wanted. You have to do some fairly complex SQL activities to fix this

> condition, but there is a Knowledge Base article that gives the details. I

> would suggest contacting your reseller if you think you have this condition,

> unless you are very comfortable working with SQL. Even though the KB gives

> good instructions, this is a very complex fix...

> --

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information

> > Hi, I am using a touchscreen setup, which seems to work pretty good so

> > far...

> > I ahve one problem tho,... when I press "Tender" or F12 to check out, I

> > get

> > my normal option of tender window open, Credit Card , Debit, Cash and so

> > on.

> > Now, the touchscreen keyboard on the bottom now changes from your

> > functions

> > buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons..

> > Instead of using your curson in the regular window to scroll down to say

> > cash, you are supposed to be able to press CASH button on the touchscreen

> > keyboard instead.. Mine does not seem to respond,... probable because my

> > scan

> > codes in teh tender setup are all set to 0 (zero) What do I need to change

> > here to make those buttons jump to the correct tender type????

> >

> > Arve

Posted by dh on November 24, 2005, 4:48 pm

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This is a known issue with RMS, and there's a KB for it somewhere.
Basically, if you delete tender types in manager, it screws everything up.

Here's my t-SQL that I modified to get it to work with Mercury:

DELETE Tender
set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (1,'Cash',0,1,'CS')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (2,'EBT Card Cash Benefit',0,2,'CB')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (3,'EBT Card Food Stamp',0,3,'FS')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (4,'Debit Card',0,4,'DC')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (5,'Visa/MC Credit Card',0,5,'CD')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (6,'AMEX Credit Card',0,6,'AMEX')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (7,'Discover Credit Card',0,7,'DISC')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (8,'eCheck Verfication',0,8,'CH')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (9,'Gift Card Certificate',0,9,'GC')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (10,'Store Account',0,10,'SA')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (11,'Cash (Canadian)',0,11,'CN')

set Identity_Insert tender on
INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder,
Code) VALUES (12,'Gift Card Certificate',0,12,'CP')

You can further modify it to fit your needs.
It doesn't have every field defined in there so you might need to muck
around in Manager to fine tune the modification.

Last note: If you don't know what those statements mean, then don't screw up
your database by executing it. Pay your VAR to do it for you.

David Hoang

"Arve" wrote:

> Hi, I am using a touchscreen setup, which seems to work pretty good so far...

> I ahve one problem tho,... when I press "Tender" or F12 to check out, I get

> my normal option of tender window open, Credit Card , Debit, Cash and so on.

> Now, the touchscreen keyboard on the bottom now changes from your functions

> buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons..

> Instead of using your curson in the regular window to scroll down to say

> cash, you are supposed to be able to press CASH button on the touchscreen

> keyboard instead.. Mine does not seem to respond,... probable because my scan

> codes in teh tender setup are all set to 0 (zero) What do I need to change

> here to make those buttons jump to the correct tender type????

> Arve

Posted by Todd Berger [MSFT] on November 30, 2005, 9:11 am

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: 7bit

Good morning Arve,

Thank you for posting your touchscreen tender question.

If you have not already located it the Knowledge Base article you are
looking for is number 862004: Tender buttons on touchscreen not functioning
in Store Operations
https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?WTNTZSMNWUKNTMMYVTQUU
XNNZOUKYPPPTZTNOVVSSURQXZUVSXOMKZZLTOVROORWMTUXUPZVUXLSRKZVLRVVKXYKNTMPTLYL

Please let me know if this answers your question.

Todd Berger
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security

=============================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=============================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Subject: Re: Touchscreen Tender screen
Date: Wed, 23 Nov 2005 13:33:10 -0800

Hi Glenn, yeah the touchscreen part works good, it just jumps to the wrong
tender.
Do you by any chance have that article??
Now, what if I deleted all tender types and reconfigured them again, would
that fix it???

thanks

Arve

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> Are the buttons not responding at all, or are they mapping to the wrong

> tenders? For instance, if you press "Cash", does it select one of the

other

> tenders?

> If they are not moving at all, you may just have the focus on the wrong

> window - try touching the tender window before using the touch screen

button

> to select a tender type. I have no idea why this might happen, normal

> operation is for the Tender screen to get focus and the touchscreen

buttons

> to work, this is just something you might want to check. You don't need

> do anything special in the Tender Type setup to get these buttons to work.

> There is another condition that will make the touchscreen tender buttons

map

> to the wrong tenders. This happens when tender types are deleted - like

> you started from the sample database and removed Tenders you didn't need

> rather than starting from a Blank database and adding only the ones you

> wanted. You have to do some fairly complex SQL activities to fix this

> condition, but there is a Knowledge Base article that gives the details.

> would suggest contacting your reseller if you think you have this

condition,

> unless you are very comfortable working with SQL. Even though the KB

gives

> good instructions, this is a very complex fix...

> --

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information

> > Hi, I am using a touchscreen setup, which seems to work pretty good so

> > far...

> > I ahve one problem tho,... when I press "Tender" or F12 to check out, I

> > get

> > my normal option of tender window open, Credit Card , Debit, Cash and

> > on.

> > Now, the touchscreen keyboard on the bottom now changes from your

> > functions

> > buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons..

> > Instead of using your curson in the regular window to scroll down to say

> > cash, you are supposed to be able to press CASH button on the

touchscreen

> > keyboard instead.. Mine does not seem to respond,... probable because

> > scan

> > codes in teh tender setup are all set to 0 (zero) What do I need to

change

> > here to make those buttons jump to the correct tender type????

> >

> > Arve

------=_NextPart_0001_36821BB5
Content-Type: text/x-rtf
Content-Transfer-Encoding: 7bit

{rtf1ansiansicpg1252deff0deflang1033{fonttbl{f0fnilfprq2fcharset0 MS
Sans Serif;}}
viewkind4uc1pardf0fs26 Good morning Arve,
par
par Thank you for posting your touchscreen tender question.
par
par If you have not already located it the Knowledge Base article you are
looking for is number 862004: Tender buttons on touchscreen not functioning in
Store Operations
par
https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?WTNTZSMNWUKNTMMYVTQUUXNNZOUKYPPPTZTNOVVSSURQXZUVSXOMKZZLTOVROORWMTUXUPZVUXLSRKZVLRVVKXYKNTMPTLYL
par
par Please let me know if this answers your question.
par
par Todd Berger
par Microsoft Online Support Engineer
par
par Get Secure! - www.microsoft.com/security
par
par =============================================
par When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
par =============================================
par This posting is provided "AS IS" with no warranties, and confers no rights.
par
par
par pardli720 --------------------
par Subject: Re: Touchscreen Tender screen
par Date: Wed, 23 Nov 2005 13:33:10 -0800
par
par Hi Glenn, yeah the touchscreen part works good, it just jumps to the wrong
par tender.
par Do you by any chance have that article??
par Now, what if I deleted all tender types and reconfigured them again, would
par that fix it???
par
par thanks
par
par Arve
par
par
par "Glenn Adams [MVP - Retail Mgmt]" wrote:
par
par > Are the buttons not responding at all, or are they mapping to the wrong
par > tenders? For instance, if you press "Cash", does it select one of the
other
par > tenders?
par >
par > If they are not moving at all, you may just have the focus on the wrong
par > window - try touching the tender window before using the touch screen
button
par > to select a tender type. I have no idea why this might happen, normal
par > operation is for the Tender screen to get focus and the touchscreen
buttons
par > to work, this is just something you might want to check. You don't need
to
par > do anything special in the Tender Type setup to get these buttons to work.
par >
par > There is another condition that will make the touchscreen tender buttons
map
par > to the wrong tenders. This happens when tender types are deleted - like
if
par > you started from the sample database and removed Tenders you didn't need
par > rather than starting from a Blank database and adding only the ones you
par > wanted. You have to do some fairly complex SQL activities to fix this
par > condition, but there is a Knowledge Base article that gives the details.
I
par > would suggest contacting your reseller if you think you have this
condition,
par > unless you are very comfortable working with SQL. Even though the KB
gives
par > good instructions, this is a very complex fix...
par >
par > --
par > --
par > Glenn Adams
par > Tiber Creek Consulting
par > http://www.tibercreek.com
par > glenn@tibercreek.com
par > ----------------------------------------------
par > Please DO NOT respond to me directly but post all responses here in the
par > newsgroup so that all can share the information
par >
par > > Hi, I am using a touchscreen setup, which seems to work pretty good so
par > > far...
par > > I ahve one problem tho,... when I press "Tender" or F12 to check out, I
par > > get
par > > my normal option of tender window open, Credit Card , Debit, Cash and
so
par > > on.
par > > Now, the touchscreen keyboard on the bottom now changes from your
par > > functions
par > > buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons..
par > > Instead of using your curson in the regular window to scroll down to say
par > > cash, you are supposed to be able to press CASH button on the
touchscreen
par > > keyboard instead.. Mine does not seem to respond,... probable because
my
par > > scan
par > > codes in teh tender setup are all set to 0 (zero) What do I need to
change
par > > here to make those buttons jump to the correct tender type????
par > >
par > > Arve
par >
par >
par >
par pard
par
par }
------=