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Posted by Glenn Adams [MVP - Retail Mgmt on March 21, 2007, 5:26 pm
Please log in for more thread options If you haven't already, you should open a support incident with MS. Or
at least post in the partner managed newsgroup. You can find it on
PartnerSource under "Discussions".
Get a screen shot of the error dialog, better yet, the entire screen.
Were you getting the same message with PC Charge, or something different?
Do you have any OPOS MSR or PINPads connected/configured?
You can easily do card processing over a dialup internet connection as
long as it is connected before you scan the card. Can you get a solid
land line connection? You could do this either through a modem and a
windows connection, or using a router with a RS-232 port - there are a
bunch of them available. Netgear makes one, but it's not the greatest
device in the world - look around and see if you can find one you like...
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.
Mike wrote:
> It's been an ongoing thing. Originally, they were all set up with
> intergrated RMS cc's, but because they felt it was the software that was
> causing the problem, we switched all 14 locations to PCCharge. The problems
> continued. They decided to switch back to intergrated RMS at the end of 2006
> (becuase of user issues with PCCharge), as they had finally agreed that the
> software was not the issue. However, since they are still having the
> problems, and are not getting the answers they want, they are back to
> insisting that it is the software.
>
> So as of now, all stores are using intergrated CC processing. Vital is the
> processor, and they are unable to provide any assistance.
>
> "Glenn Adams [MVP - Retail Mgmt]" wrote:
>
>> That sounds like *something* is trying to dial a modem. Are you using a
>> 'standard' setup of the RMS built in integration or one of the 3rd party
>> add-in apps (PC Charge, IC Verify, TPI/Hypercom, etc..)?
>>
>> RMS or MSPOS?
>>
>> Glenn Adams
>> Tiber Creek Consulting
>> http://www.tibercreek.com
>> glenn@tibercreek.com
>> ----------------------------------------------
>> Please DO NOT respond to me directly but post all responses here in the
>> newsgroup so that all can share the information.
>>
>>
>> Mike wrote:
>>> I have a client with a spotty satellite connection. Many times they will
>>> have credit card transactions time out, apparently due to the internet
>>> connection being dropped. This results in 2 problems:
>>>
>>> 1. Each successive attempt to swipe the card results in a I/O Failure 602
>>> (the port is in use). The only way to get rid of this is to restart the POS
>>> program and "unlock" the port.
>>>
>>> 2. Even with a manually entered verbal authorization (CC#, exp date, and
>>> authorization code), the user will STILL get a failure 602 error. I was
>>> under the impression that entering the approval code would bypass the need
to
>>> contact the payment server and simply add the transaction to the batch.
>>> Again the only way to resolve this is by closing and restarting the POS
>>> program.
>>>
>>> We've been insisting that these problems are due to their terrible satellite
>>> connection, but without hard evidence to back it, it's our word against
>>> theirs. If anyone can shed some light on this, it would be greatly
>>> appreciated.
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