Warning 913: Cash Drawer error?

Posted by Matt on January 23, 2006, 1:57 pm

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Hi,

On one of the cash registers in my client's store is giving an error message
everytime you start the POS software. This is a remote cash register
connecting to a server running the database (this register has an offline
database that sync's back).

The error it shows is:

"Warning 913: The cash drawer may be locked by another process." Even with
no other software running, this error comes up.

Anyone have any suggestions as to how to fix this error?

Thanks,
Matt

Posted by Jeff on January 23, 2006, 3:11 pm

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Matt,

Are you using a OPOS driver for the drawer? Try Manager | File |
Configuration | Options tab | POS options section | check Share the OPOS
printer... | restart POS

--
*
Hi,

On one of the cash registers in my client's store is giving an error message
everytime you start the POS software. This is a remote cash register
connecting to a server running the database (this register has an offline
database that sync's back).

The error it shows is:

"Warning 913: The cash drawer may be locked by another process." Even with
no other software running, this error comes up.

Anyone have any suggestions as to how to fix this error?

Thanks,
Matt

Posted by Matt on January 23, 2006, 3:26 pm

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Hi Jeff,

That option was already checked in Manager. Will unchecking it hurt anything
else? Or is there another option to check?

Thanks,
Matt

"Jeff" wrote:

> Matt,

> Are you using a OPOS driver for the drawer? Try Manager | File |

> Configuration | Options tab | POS options section | check Share the OPOS

> printer... | restart POS

> --

> *

> Hi,

> On one of the cash registers in my client's store is giving an error message

> everytime you start the POS software. This is a remote cash register

> connecting to a server running the database (this register has an offline

> database that sync's back).

> The error it shows is:

> "Warning 913: The cash drawer may be locked by another process." Even with

> no other software running, this error comes up.

> Anyone have any suggestions as to how to fix this error?

> Thanks,

> Matt

Posted by Glenn Adams [MVP - Retail Mgmt on January 23, 2006, 5:41 pm

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Is the cash drawer connected to the receipt printer, or directly to the PC
(RS-232)? If it's connected to the printer, the error is probably really
with the printer - for example, if the printer is out of paper, you will get
an error accessing the cash drawer...

--
--
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information

> Hi,

> On one of the cash registers in my client's store is giving an error

> message

> everytime you start the POS software. This is a remote cash register

> connecting to a server running the database (this register has an offline

> database that sync's back).

> The error it shows is:

> "Warning 913: The cash drawer may be locked by another process." Even with

> no other software running, this error comes up.

> Anyone have any suggestions as to how to fix this error?

> Thanks,

> Matt