Weird Gift card amount.

Posted by marwat on May 3, 2006, 2:06 pm

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I've issued two different gift certificates, complete with bar codes on the
back, one for 10.00 one for 20.00. However when they are scanned, the 10.00
prices out at 9.00 and the 20.00 one prices out at 18.00??? any idea anyone
how to fix this? I have them as non taxable, no commission, no sales....no
nothing out of the ordinary.

Thanks.

Marwat

Posted by Glenn Adams [MVP - Retail Mgmt on May 3, 2006, 3:58 pm

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What do you mean by "prices out"? Most of your post looks like you are
having trouble upon redemption, but that part sounds like it's at time
of sale...

If this is a problem at redemption, check the Tender Type Properties and
make sure the tender is set to use the correct currency type.

Other than that, it sure does sound like these certs were sold at a 10%
discount. In Manager run the Miscellaneous Report, Vouchers - Detailed.
This will show you all of the transactions related to each Cert. If
you are journaling receipts, you will be able to drill into each receipt
from the report as well.

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

marwat wrote:

> I've issued two different gift certificates, complete with bar codes on the

> back, one for 10.00 one for 20.00. However when they are scanned, the 10.00

> prices out at 9.00 and the 20.00 one prices out at 18.00??? any idea anyone

> how to fix this? I have them as non taxable, no commission, no sales....no

> nothing out of the ordinary.

> Thanks.

> Marwat

Posted by marwat on May 3, 2006, 4:24 pm

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OOOPs....we were selling this item to a customer who receives a automatic 10%
discount. SO of course the GC was discounted too.

Thanks for taking the time to respond.

Marwat

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> What do you mean by "prices out"? Most of your post looks like you are

> having trouble upon redemption, but that part sounds like it's at time

> of sale...

> If this is a problem at redemption, check the Tender Type Properties and

> make sure the tender is set to use the correct currency type.

> Other than that, it sure does sound like these certs were sold at a 10%

> discount. In Manager run the Miscellaneous Report, Vouchers - Detailed.

> This will show you all of the transactions related to each Cert. If

> you are journaling receipts, you will be able to drill into each receipt

> from the report as well.

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information.

> marwat wrote:

> > I've issued two different gift certificates, complete with bar codes on the

> > back, one for 10.00 one for 20.00. However when they are scanned, the 10.00

> > prices out at 9.00 and the 20.00 one prices out at 18.00??? any idea anyone

> > how to fix this? I have them as non taxable, no commission, no sales....no

> > nothing out of the ordinary.

> >

> > Thanks.

> >

> > Marwat

Posted by Rob on May 3, 2006, 5:41 pm

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You can make your GC - Not discountable in the Item's properties under the
Options tab if you are unaware of this setting.

Rob

> OOOPs....we were selling this item to a customer who receives a automatic

> 10%

> discount. SO of course the GC was discounted too.

> Thanks for taking the time to respond.

> Marwat

> "Glenn Adams [MVP - Retail Mgmt]" wrote:

>> What do you mean by "prices out"? Most of your post looks like you are

>> having trouble upon redemption, but that part sounds like it's at time

>> of sale...

>> If this is a problem at redemption, check the Tender Type Properties and

>> make sure the tender is set to use the correct currency type.

>> Other than that, it sure does sound like these certs were sold at a 10%

>> discount. In Manager run the Miscellaneous Report, Vouchers - Detailed.

>> This will show you all of the transactions related to each Cert. If

>> you are journaling receipts, you will be able to drill into each receipt

>> from the report as well.

>> Glenn Adams

>> Tiber Creek Consulting

>> http://www.tibercreek.com

>> glenn@tibercreek.com

>> ----------------------------------------------

>> Please DO NOT respond to me directly but post all responses here in the

>> newsgroup so that all can share the information.

>> marwat wrote:

>> > I've issued two different gift certificates, complete with bar codes on

>> > the

>> > back, one for 10.00 one for 20.00. However when they are scanned, the

>> > 10.00

>> > prices out at 9.00 and the 20.00 one prices out at 18.00??? any idea

>> > anyone

>> > how to fix this? I have them as non taxable, no commission, no

>> > sales....no

>> > nothing out of the ordinary.

>> >

>> > Thanks.

>> >

>> > Marwat