When doing a return on debit why does EDC reports the wrong totals

Posted by ali on December 8, 2005, 11:14 am

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I had a customer buy an item using a debit card, few days later she returned
the item. so i recalled the sale for return and i refuded the amount to the
debit.
it showed the debit amount in ( ) which means it credited her account for
that amount. but when ran the EDC report it did not show as a negative number
so the balance was wrong. ?? but the bank shows the right amount deposited
at end of the day . I called my reseller new west and they advised me of
doing all the debit returns as credit card return not debit.so the EDC report
would work properly. this is a glitch in the system or is there a fix on it.
thanks

Posted by Jeff on December 9, 2005, 2:51 am

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Ali,

To return as a credit card, it will cost you a percentage, instead a flat
debit card fee, so that's not a good idea.

I don't have a working sample for debit/credit cards, but looking at the
report real quickly, it looks right. When a credit, it deducts it from the
total, so it looks like it should be right.

What you might want to do is report it to MS and if its a bug, you won't be
charged for it.
http://www.microsoft.com/BusinessSolutions/customersource.mspx or
888-477-7877 in the US.

Or you might want to bug Casey from New West when he posts here every once
in a while.
--
=

>I had a customer buy an item using a debit card, few days later she

>returned

> the item. so i recalled the sale for return and i refuded the amount to

> the

> debit.

> it showed the debit amount in ( ) which means it credited her account for

> that amount. but when ran the EDC report it did not show as a negative

> number

> so the balance was wrong. ?? but the bank shows the right amount

> deposited

> at end of the day . I called my reseller new west and they advised me

> of

> doing all the debit returns as credit card return not debit.so the EDC

> report

> would work properly. this is a glitch in the system or is there a fix on

> it.

> thanks

Posted by Jeff on December 9, 2005, 2:52 am

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Ali,

Sorry, gave you the wrong number. The right one is 888-400-4266.

--
=

>I had a customer buy an item using a debit card, few days later she

>returned

> the item. so i recalled the sale for return and i refuded the amount to

> the

> debit.

> it showed the debit amount in ( ) which means it credited her account for

> that amount. but when ran the EDC report it did not show as a negative

> number

> so the balance was wrong. ?? but the bank shows the right amount

> deposited

> at end of the day . I called my reseller new west and they advised me

> of

> doing all the debit returns as credit card return not debit.so the EDC

> report

> would work properly. this is a glitch in the system or is there a fix on

> it.

> thanks