possible credit card/void bug

Posted by Marc on February 3, 2008, 12:08 pm

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Here's a little something you may want to watch out for.
Recently a manager of ours reversed a return with a recall and void. It was
a credit card tranaction. Unfortunately the transaction processed fine, but
no approval code was received for the charge. It seems that RMS assumes that
a void is a 'refund' transaction and does not attempt to get an approval. We
now know to use voids only to cancel a sale transaction.

Marc

Posted by jocelynp on February 4, 2008, 5:04 pm

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I think the non-approval of CC trxs is based on the CC processor. It is my
understanding that a void does not need to receive approval because approval
represents being able to draft (debit) on an account. You might want to ask
your CC processor about this.
--
Jocelyn

"Marc" wrote:

> Here's a little something you may want to watch out for.

> Recently a manager of ours reversed a return with a recall and void. It was

> a credit card tranaction. Unfortunately the transaction processed fine, but

> no approval code was received for the charge. It seems that RMS assumes that

> a void is a 'refund' transaction and does not attempt to get an approval. We

> now know to use voids only to cancel a sale transaction.

> Marc

Posted by Marc on February 4, 2008, 7:32 pm

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I understand your point, but in this case I would bet the fault in the logic
is on the RMS side. The issuing bank actually issued a chargeback on this
transaction because there was no approval code, so I will be pursuing this
with the processor.

I must note that the whole scenario causing this series of transactions
(sale-refund-void) was a confusing mess not likely to occur normally.

Thanks,

Marc

>I think the non-approval of CC trxs is based on the CC processor. It is my

> understanding that a void does not need to receive approval because

> approval

> represents being able to draft (debit) on an account. You might want to

> ask

> your CC processor about this.

> --

> Jocelyn

> "Marc" wrote:

>> Here's a little something you may want to watch out for.

>> Recently a manager of ours reversed a return with a recall and void. It

>> was

>> a credit card tranaction. Unfortunately the transaction processed fine,

>> but

>> no approval code was received for the charge. It seems that RMS assumes

>> that

>> a void is a 'refund' transaction and does not attempt to get an approval.

>> We

>> now know to use voids only to cancel a sale transaction.

>> Marc