receipts shown twice in the journal viewer

Posted by salinden on August 30, 2005, 12:45 pm

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When looking at the journal viewer I see each receipt twice. Does anyone
know why this happens and how I can make it stop.

Posted by Glenn Adams [MVP - Retail Mgmt on August 30, 2005, 6:09 pm

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Do you have both Printer 1 and Printer 2 set up? If both are set up and set
to journal receipts, you will get both copies in the journal viewer.

If Not, you might have the receipt count set to 2 for some/all transaction
types, but I think that would result in a multipage receipt rather than 2
separate receipts.

Finally, you may have some add-in or database trigger that is copying the
journal entries - if that's the case, it's probably supposed to be moving
them to a different database rather than duplicating them, but who knows?

--
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information

> When looking at the journal viewer I see each receipt twice. Does anyone

> know why this happens and how I can make it stop.

Posted by salinden on August 30, 2005, 7:00 pm

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Thanks Glenn -

Your first answer was almost right on. only one printer was set up for this
register, but the 2nd printer was set to journal receipts. This may no
longer be an issue in the updates. There was one strange thing that
happened. After closing the POS and re-opening it, I was no longer able to
see new receipts being journaled by pressing F4 (journal viewer) and
selecting lookup, unless I selected the last receipt in the viewer and used
page down to go to the next one. I was able to confirm that only one receipt
was being journaled at that point. Also, if I selected the number column in
the journal lookup window and typed in a really high number it would all of
the sudden list all the journaled receipts including my most recent. I hope
that this is just an anomaly and that when close out the day, restart the
machine, or update next that this will no longer be this way. I just thought
you might want to hear about it.
"Glenn Adams [MVP - Retail Mgmt]" wrote:

> Do you have both Printer 1 and Printer 2 set up? If both are set up and set

> to journal receipts, you will get both copies in the journal viewer.

> If Not, you might have the receipt count set to 2 for some/all transaction

> types, but I think that would result in a multipage receipt rather than 2

> separate receipts.

> Finally, you may have some add-in or database trigger that is copying the

> journal entries - if that's the case, it's probably supposed to be moving

> them to a different database rather than duplicating them, but who knows?

> --

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information

> > When looking at the journal viewer I see each receipt twice. Does anyone

> > know why this happens and how I can make it stop.

> >