scanned items

Posted by Angelique on November 3, 2008, 4:18 pm

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ok I have posted this item before but I dont think I was that clear. A
customoer scans an item and its there. But to actually look up the item he
cant find it. not even with the UPC codes either..tried looking it up with
every definition he could thinkk of.

then scans it its there.....he looked to see if it was inactive and its not
it is active..

he is running Ver 2.0 and running windows xp

Posted by Mickie on November 3, 2008, 4:24 pm

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I had this same problem when a NEW item was accidentally made into an
MATRIX type item that was empty. I accidentally closed it before I added
in the matrix items.

I could never get it to come back up so I could add the items to it.
Even if I typed in the ILC into manager..nothing.

If you can get it to come up in POS, try looking at the item TYPE to see
if it is a matrix item..if yes, change the type to standard.

otherwise, You will have to go to the SQL table to see it.

I finally just deleted it from the item table and re-made it under the
same ILC number.

mickie

Angelique wrote:

> ok I have posted this item before but I dont think I was that clear. A

> customoer scans an item and its there. But to actually look up the item he

> cant find it. not even with the UPC codes either..tried looking it up with

> every definition he could thinkk of.

> then scans it its there.....he looked to see if it was inactive and its not

> it is active..

> he is running Ver 2.0 and running windows xp