serial number can not be created in POS

Posted by Jack Tø–œ‘7b±Ë¬²*'²hœ®‹(~×( on June 29, 2005, 12:51 pm

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I can not create a serial number in POS even though I have the option under
configuration selected. The problem we have is we just switched over to RMS
and have a customer who purchased on our old system so we would like to
return it in RMS but need to assign it a serial number. The message I get is
"The serial number can't be returned it has not been sold." Any help would
be appreciated

Posted by akpetshopù©)zÛ!¢—b±Ë¬²*'²hœ® on July 7, 2005, 7:05 pm

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What about returning the item, without the serial number, and then adding the
serial number under management?

"Jack T" wrote:

> I can not create a serial number in POS even though I have the option under

> configuration selected. The problem we have is we just switched over to RMS

> and have a customer who purchased on our old system so we would like to

> return it in RMS but need to assign it a serial number. The message I get is

> "The serial number can't be returned it has not been sold." Any help would

> be appreciated

Posted by Jack Tø–œ‘7b±Ë¬²*'²hœ®‹(~×( on July 8, 2005, 10:00 am

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Correct me if I am wrong, but when doing a return, doesnt the item being
returned need to already be in inventory as an item? In this case, the item
is a serial number item, so RMS asks us to select a serial number, and since
the number never existed, I get this message, "Validation error 310, one or
more entries requires a serial number. So needless to say I kind of wonder
what the selection tab in options "create a serial number in POS" option
really does??

"akpetshop" wrote:

> What about returning the item, without the serial number, and then adding the

> serial number under management?

> "Jack T" wrote:

> > I can not create a serial number in POS even though I have the option under

> > configuration selected. The problem we have is we just switched over to RMS

> > and have a customer who purchased on our old system so we would like to

> > return it in RMS but need to assign it a serial number. The message I get

> > "The serial number can't be returned it has not been sold." Any help would

> > be appreciated

Posted by Robert on July 8, 2005, 1:25 pm

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Jack,

It allows you to create the serial number when selling the item and
unfortunately only that, I would recommend you submit this as a product
suggestion to Microsoft.
http://www.microsoft.com/Businesssolutions/Community/Newsgroups/dgbrowser/en-us/wizard.mspx?dg=microsoft.public.pos&lang=en&cr=US&type=suggestion.

Rob

> Correct me if I am wrong, but when doing a return, doesnt the item being

> returned need to already be in inventory as an item? In this case, the

> item

> is a serial number item, so RMS asks us to select a serial number, and

> since

> the number never existed, I get this message, "Validation error 310, one

> or

> more entries requires a serial number. So needless to say I kind of

> wonder

> what the selection tab in options "create a serial number in POS" option

> really does??

> "akpetshop" wrote:

>> What about returning the item, without the serial number, and then adding

>> the

>> serial number under management?

>> "Jack T" wrote:

>> > I can not create a serial number in POS even though I have the option

>> > under

>> > configuration selected. The problem we have is we just switched over

>> > to RMS

>> > and have a customer who purchased on our old system so we would like to

>> > return it in RMS but need to assign it a serial number. The message I

>> > get is

>> > "The serial number can't be returned it has not been sold." Any help

>> > would

>> > be appreciated