void credit card

Posted by ZCSF on November 26, 2007, 3:21 pm

Please log in for more thread options

If someone has a quick minute please explain to me how to properly credit a
customer's card if the card is no longer in our possession (only have last 4
digits)
We have a few occassions where the cashier has voided a sale paid via credit
card and the credit card receipt was printed (w/o autho #).
Some time later customer contacted us that the credit on their account was
never made...
Thank you for your time.
diana

Posted by Maurice Gordon on November 26, 2007, 6:06 pm

Please log in for more thread options

Time to get rid of pccharge.

===============

> If someone has a quick minute please explain to me how to properly credit

> a

> customer's card if the card is no longer in our possession (only have last

> 4

> digits)

> We have a few occassions where the cashier has voided a sale paid via

> credit

> card and the credit card receipt was printed (w/o autho #).

> Some time later customer contacted us that the credit on their account was

> never made...

> Thank you for your time.

> diana

Posted by Richard J Morrison jr on November 27, 2007, 11:11 am

Please log in for more thread options

What processing software are you using?
If pc charge you and use trout number to look up complete card info and then
void it.