Bad debts warning message

Posted by Rosie on November 16, 2008, 5:15 pm

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When I follow the QB instructions (Help/Bad Debts) at the point where is
says to "place a check mark in front of the item that will not be paid" I
get a warning that says "You cannot apply an amount greater than the total
payment plus any existing credits." What causes this and how do I overcome
it?

Posted by Laura on November 16, 2008, 6:25 pm

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> When I follow the QB instructions (Help/Bad Debts) at the point where is

> says to "place a check mark in front of the item that will not be paid" I

> get a warning that says "You cannot apply an amount greater than the total

> payment plus any existing credits." What causes this and how do I

> overcome it?

When you "click" on the invoice don't put a check mark in the first column.
Just highlight the line. Then click on Discount and Credits to continue with
the instructions.

Posted by Golden California Girls on November 16, 2008, 7:11 pm

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Laura wrote:

>> When I follow the QB instructions (Help/Bad Debts) at the point where

>> is says to "place a check mark in front of the item that will not be

>> paid" I get a warning that says "You cannot apply an amount greater

>> than the total payment plus any existing credits." What causes this

>> and how do I overcome it?

> When you "click" on the invoice don't put a check mark in the first

> column. Just highlight the line. Then click on Discount and Credits to

> continue with the instructions.

The QB help file assumes you are getting a partial payment and writing off the
rest, but doesn't say so. Like much of Intuit, close but no cigar.

Posted by Laura on November 16, 2008, 8:11 pm

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> Laura wrote:

>>> When I follow the QB instructions (Help/Bad Debts) at the point where

>>> is says to "place a check mark in front of the item that will not be

>>> paid" I get a warning that says "You cannot apply an amount greater

>>> than the total payment plus any existing credits." What causes this

>>> and how do I overcome it?

>> When you "click" on the invoice don't put a check mark in the first

>> column. Just highlight the line. Then click on Discount and Credits to

>> continue with the instructions.

> The QB help file assumes you are getting a partial payment and writing off

> the

> rest, but doesn't say so. Like much of Intuit, close but no cigar.

The error message that Rosie is getting is the result of putting a check
mark in the first column selecting that invoice when the amount is zero.
Leaving the check mark off will prevent the error and you can apply a 100%
discount to post the amount to Bad Debt.

Posted by Golden California Girls on November 16, 2008, 11:25 pm

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Laura wrote:

>> Laura wrote:

>>>> When I follow the QB instructions (Help/Bad Debts) at the point where

>>>> is says to "place a check mark in front of the item that will not be

>>>> paid" I get a warning that says "You cannot apply an amount greater

>>>> than the total payment plus any existing credits." What causes this

>>>> and how do I overcome it?

>>>

>>> When you "click" on the invoice don't put a check mark in the first

>>> column. Just highlight the line. Then click on Discount and Credits to

>>> continue with the instructions.

>> The QB help file assumes you are getting a partial payment and writing

>> off the

>> rest, but doesn't say so. Like much of Intuit, close but no cigar.

> The error message that Rosie is getting is the result of putting a check

> mark in the first column selecting that invoice when the amount is zero.

> Leaving the check mark off will prevent the error and you can apply a

> 100% discount to post the amount to Bad Debt.

I know the error she is getting. Did you read what I said? Intuit help file
makes assumptions on what data you have to enter and they don't bother and tell
you about it.