Bad debts warning message

Posted by Haskel LaPort on November 17, 2008, 9:02 am

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> Laura wrote:

>>> Laura wrote:

>>>>> When I follow the QB instructions (Help/Bad Debts) at the point where

>>>>> is says to "place a check mark in front of the item that will not be

>>>>> paid" I get a warning that says "You cannot apply an amount greater

>>>>> than the total payment plus any existing credits." What causes this

>>>>> and how do I overcome it?

>>>>

>>>> When you "click" on the invoice don't put a check mark in the first

>>>> column. Just highlight the line. Then click on Discount and Credits to

>>>> continue with the instructions.

>>>

>>> The QB help file assumes you are getting a partial payment and writing

>>> off the

>>> rest, but doesn't say so. Like much of Intuit, close but no cigar.

>> The error message that Rosie is getting is the result of putting a check

>> mark in the first column selecting that invoice when the amount is zero.

>> Leaving the check mark off will prevent the error and you can apply a

>> 100% discount to post the amount to Bad Debt.

> I know the error she is getting. Did you read what I said? Intuit help

> file

> makes assumptions on what data you have to enter and they don't bother and

> tell

> you about it.

We read what you said. Did you ever enter a partial payment? If you did then
you should have noticed a pop-up that guides the user if they want to write
off the balance.