Conflict with Acobe Acrobat

Posted by W on May 21, 2009, 1:10 am

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We have Quickbooks for Windows 2007 installed on a Windows 2003 server and
also have Adobe Acrobat 8 installed on the same computer. When we go to
Save As PDF from inside Quickbooks, it immediately brings up Acrobat 8 and
complains of licensing.

My guess is that Quickbooks has its own DLL to handle this function, and it
has the same name as the one supplied by Acrobat. When Quickbooks calls
the DLL it is loading the one supplied by Acrobat instead of the one that
comes with Quickbooks. Is there a way for me to change this behavior and
force Quickbooks to load its DLL in preference to the one(s) that Acrobat
may have placed in the Windows system32 folders?

--
W

Posted by Laura on May 22, 2009, 9:48 am

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> We have Quickbooks for Windows 2007 installed on a Windows 2003 server and

> also have Adobe Acrobat 8 installed on the same computer. When we go to

> Save As PDF from inside Quickbooks, it immediately brings up Acrobat 8 and

> complains of licensing.

> My guess is that Quickbooks has its own DLL to handle this function, and

> it has the same name as the one supplied by Acrobat. When Quickbooks

> calls the DLL it is loading the one supplied by Acrobat instead of the one

> that comes with Quickbooks. Is there a way for me to change this

> behavior and force Quickbooks to load its DLL in preference to the one(s)

> that Acrobat may have placed in the Windows system32 folders?

If QB is using the same DLL as Acrobat, try doing a repair on your QB
installation. That should update that DLL with the QB version.

Posted by W on May 22, 2009, 10:09 am

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> > We have Quickbooks for Windows 2007 installed on a Windows 2003 server

and

> > also have Adobe Acrobat 8 installed on the same computer. When we go

> > Save As PDF from inside Quickbooks, it immediately brings up Acrobat 8

and

> > complains of licensing.

> >

> > My guess is that Quickbooks has its own DLL to handle this function, and

> > it has the same name as the one supplied by Acrobat. When Quickbooks

> > calls the DLL it is loading the one supplied by Acrobat instead of the

one

> > that comes with Quickbooks. Is there a way for me to change this

> > behavior and force Quickbooks to load its DLL in preference to the

one(s)

> > that Acrobat may have placed in the Windows system32 folders?

> If QB is using the same DLL as Acrobat, try doing a repair on your QB

> installation. That should update that DLL with the QB version.

The DLL QB has in its install folder is probably the correct version. What
would be the point of overwriting it with itself?

The DLL that Adobe Acrobat has installed in SYSTEM32 is probably the
problem. And I certainly don't want to overwrite that DLL or otherwise
Adobe Acrobat would stop working.

The objective was to find a way for Quickbooks to be forced into using its
copy of the DLL.

--
W

Posted by N Owen on May 22, 2009, 6:14 pm

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wrote:

>We have Quickbooks for Windows 2007 installed on a Windows 2003 server and

>also have Adobe Acrobat 8 installed on the same computer. When we go to

>Save As PDF from inside Quickbooks, it immediately brings up Acrobat 8 and

>complains of licensing.

>My guess is that Quickbooks has its own DLL to handle this function, and it

>has the same name as the one supplied by Acrobat. When Quickbooks calls

>the DLL it is loading the one supplied by Acrobat instead of the one that

>comes with Quickbooks. Is there a way for me to change this behavior and

>force Quickbooks to load its DLL in preference to the one(s) that Acrobat

>may have placed in the Windows system32 folders?

Check out the quickbooks forums online. I had a problem with *.pdf after
installing QB 09. I found some instructions on how to delete & reinstall
the QB internal printer. That fixed my problem.
N Owen

Posted by Laura on May 22, 2009, 9:41 pm

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On Fri, 22 May 2009 17:14:03 -0500, N Owen wrote:

> wrote:

>>We have Quickbooks for Windows 2007 installed on a Windows 2003 server and

>>also have Adobe Acrobat 8 installed on the same computer. When we go to

>>Save As PDF from inside Quickbooks, it immediately brings up Acrobat 8 and

>>complains of licensing.

>>My guess is that Quickbooks has its own DLL to handle this function, and it

>>has the same name as the one supplied by Acrobat. When Quickbooks calls

>>the DLL it is loading the one supplied by Acrobat instead of the one that

>>comes with Quickbooks. Is there a way for me to change this behavior and

>>force Quickbooks to load its DLL in preference to the one(s) that Acrobat

>>may have placed in the Windows system32 folders?

> Check out the quickbooks forums online. I had a problem with *.pdf after

> installing QB 09. I found some instructions on how to delete & reinstall

> the QB internal printer. That fixed my problem.

> N Owen

The usual fix for fixing the internal PDF printer is to delete the QB pdf
printer (with QB closed). The next time you go to save or print to pdf
QuickBooks will recreate the QB pdf printer. Trying this would certainly
be worth trying.