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Posted by Pigments on January 5, 2008, 3:16 pm
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I have a few client who either overpaid thier bill, or a discrepancy was
found in delivery and a credit memo created for the adjustment.
I have sent checks to these customers explaining the purpose, some as far
back as 2004. But they have never cashed the checks. One customer due
$2.59 is no longer in business and cannot be located.
What do I do with these long outstanding credits on file?
Additionally, I have some customers who have stated thier overpayment is "a
tip". How do I handle the overpayment to get it off thier account as a
credit and into my bank account as additional income without creating any
issues?
Thanks
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