How to undo payment

Posted by JM on October 6, 2006, 2:11 pm

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We had multiple open invoices for a particular customer. The customer sent
in partial payment. The admin person applied the payment to the account.
The problem is that several invoices were not accurate, complete, etc.,
especially with regards to freight charges. Therefore, now we have invoices
marked "PAID" that are not correct.

Can the payment be undone, the invoices corrected, then the payment
re-applied? Basically we just need a do-over.

Thank you,

jm

Posted by scfundogs on October 6, 2006, 2:21 pm

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> We had multiple open invoices for a particular customer. The customer

> sent in partial payment. The admin person applied the payment to the

> account. The problem is that several invoices were not accurate, complete,

> etc., especially with regards to freight charges. Therefore, now we have

> invoices marked "PAID" that are not correct.

> Can the payment be undone, the invoices corrected, then the payment

> re-applied? Basically we just need a do-over.

> Thank you,

If the payment hasn't been deposited to the bank yet then just void the
payment (do a find or quick report, select the payment, void it).

If the payment was deposited you'll have to first pull it out of the
deposit. Rather than void the deposit you can delete the payment line and
plug in a suspense account or similar with the amount, save & close. Now
void the pymt. Re-receive, edit the deposit, delete the dummy line and
reselect the customer payment.

--
Tara

Posted by Lisa C on October 6, 2006, 10:23 pm

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> We had multiple open invoices for a particular customer. The customer

> sent in partial payment. The admin person applied the payment to the

> account. The problem is that several invoices were not accurate, complete,

> etc., especially with regards to freight charges. Therefore, now we have

> invoices marked "PAID" that are not correct.

> Can the payment be undone, the invoices corrected, then the payment

> re-applied? Basically we just need a do-over.

Do a 'find' on the payment. UNcheck the invoice(s) it was applied to. Save.
This will leave a credit to the customer. After you have corrected the
invoices, open the recieve payments window and apply the credit as you wish.

Note, this works only if the payment was made at the 'parent' level. If the
payment was split among sub:jobs the credit(s) will be split among the
sub:jobs as well. If that is the case you need to void or delete the
payment. If the payment was deposited you will have to delete the deposit
and re-create after you fix the whole mess.