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Posted by hatesspam on August 7, 2007, 10:08 am
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> Using QB Pro 2005 for Windows...
>
> I made some changes in a couple of credit memos that had already been
> applied to invoices (basically changed the items on those credit memos but
> not the amounts). Now the balance for the customer who had those credit
> memos is messed up.
>
> The balance is correct in the customer job list and his A/R register, but
> if I run an Open Balance report it shows the two credit memos with
> negative open balances and two invoices (probably the invoices to which
> the credits were applied) also with negative open balances.
>
> Plus, when I open the Receive Payments box and call up the customer, it
> shows a different balance and if I open the Discounts and Credits box it
> shows all kinds of wacky stuff, like trying to apply a negative amount
> from the credit to the invoice.
>
> What's the best course of action here? Delete the credit memos and
> re-enter them? Ignore the problem? I welcome any suggestions. I've
> already done a data verify and data rebuild.
>
The customer balance and the A/R register are correct... that's a good
thing. If the problem is in the application of the credits to the invoices,
then your best bet is probably deleting the credits and re-creating (with
the same number and date).
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