Payments to Deposit lists a cheque that was already deposited; Undeposited Funds balance is 0

> Greetings,
> I have a problem I've posted for help on in the Intuit QuickBooks
> Community but have had zero answers since posting it a week ago. I'd
> be grateful for nay help anyone can offer here.
> The problem is as follows:
> "Payments to Deposit" shows a cheque that was already deposited and
> "Undeposited Funds" shows 0. No VOIDed or DELETED transactions since
> the subject trans. Recently converted QBPv5-> QBP2007-> QBP2009.
> Anyone have any suggestions?
> Larry

>> Greetings,
>>
>> I have a problem I've posted for help on in the Intuit QuickBooks
>> Community but have had zero answers since posting it a week ago. I'd
>> be grateful for nay help anyone can offer here.
>>
>> The problem is as follows:
>>
>> "Payments to Deposit" shows a cheque that was already deposited and
>> "Undeposited Funds" shows 0. No VOIDed or DELETED transactions since
>> the subject trans. Recently converted QBPv5-> QBP2007-> QBP2009.
>>
>> Anyone have any suggestions?
>>
>> Larry
>Larry -
>I would suggest 3 things here. First thing is maybe you accidentally
>deposited it under another account. Go to the payment and click on
>History on the top of the screen. You can follow all the transactions
>for that payment and see if it got deposited with another payment
>somewhere. Click on it and see what you find out.
>If there are no transactions and that payment was indeed processes but
>no deposited anywhere, you can always delete it and try to re-enter
>it. But I would be careful to check the above step first in case it
>pulls funds out of another account.
>The other thing is that you possibly need to rebuild your qbw file. If
>all else fails, try that. Be sure to back up as a QBB file first and
>make a copy of your QBW file saved to the desktop. Then run the
>verifty and rebuild. It will do another backup and you'll have three
>backups just to be safe.
>Good Luck

>>> Greetings,
>>>
>>> I have a problem I've posted for help on in the Intuit QuickBooks
>>> Community but have had zero answers since posting it a week ago. I'd
>>> be grateful for nay help anyone can offer here.
>>>
>>> The problem is as follows:
>>>
>>> "Payments to Deposit" shows a cheque that was already deposited and
>>> "Undeposited Funds" shows 0. No VOIDed or DELETED transactions since
>>> the subject trans. Recently converted QBPv5-> QBP2007-> QBP2009.
>>>
>>> Anyone have any suggestions?
>>>
>>> Larry
>>
>>Larry -
>>
>>I would suggest 3 things here. First thing is maybe you accidentally
>>deposited it under another account. Go to the payment and click on
>>History on the top of the screen. You can follow all the transactions
>>for that payment and see if it got deposited with another payment
>>somewhere. Click on it and see what you find out.
>>
>>If there are no transactions and that payment was indeed processes but
>>no deposited anywhere, you can always delete it and try to re-enter
>>it. But I would be careful to check the above step first in case it
>>pulls funds out of another account.
>>
>>The other thing is that you possibly need to rebuild your qbw file. If
>>all else fails, try that. Be sure to back up as a QBB file first and
>>make a copy of your QBW file saved to the desktop. Then run the
>>verifty and rebuild. It will do another backup and you'll have three
>>backups just to be safe.
>>
>>Good Luck
>Ruckell23, thanks kindly for the suggestion. I will do that in a
>minute. As for the rebuild, I forgot to mention that I did run the
>file validator and it siad there were no errors. Will report back with
>my findings.
>Larry

>>
>>>> Greetings,
>>>>
>>>> I have a problem I've posted for help on in the Intuit QuickBooks
>>>> Community but have had zero answers since posting it a week ago. I'd
>>>> be grateful for nay help anyone can offer here.
>>>>
>>>> The problem is as follows:
>>>>
>>>> "Payments to Deposit" shows a cheque that was already deposited and
>>>> "Undeposited Funds" shows 0. No VOIDed or DELETED transactions since
>>>> the subject trans. Recently converted QBPv5-> QBP2007-> QBP2009.
>>>>
>>>> Anyone have any suggestions?
>>>>
>>>> Larry
>>>
>>>Larry -
>>>
>>>I would suggest 3 things here. First thing is maybe you accidentally
>>>deposited it under another account. Go to the payment and click on
>>>History on the top of the screen. You can follow all the transactions
>>>for that payment and see if it got deposited with another payment
>>>somewhere. Click on it and see what you find out.
>>>
>>>If there are no transactions and that payment was indeed processes but
>>>no deposited anywhere, you can always delete it and try to re-enter
>>>it. But I would be careful to check the above step first in case it
>>>pulls funds out of another account.
>>>
>>>The other thing is that you possibly need to rebuild your qbw file. If
>>>all else fails, try that. Be sure to back up as a QBB file first and
>>>make a copy of your QBW file saved to the desktop. Then run the
>>>verifty and rebuild. It will do another backup and you'll have three
>>>backups just to be safe.
>>>
>>>Good Luck
>>
>>Ruckell23, thanks kindly for the suggestion. I will do that in a
>>minute. As for the rebuild, I forgot to mention that I did run the
>>file validator and it siad there were no errors. Will report back with
>>my findings.
>>
>>Larry
>Hi again MM. I verified that the payment was deposited to the correct
>account, and it was, along with another payment deposited at the same
>etime and for which I have no pending deposit. So, it looks like I
>need to try multiple file rebuilds and see what that nets. Will update
>the thread after doing so.
>Cheers,
>Larry