QB 2004 Premier - Cannot open company file after update

Posted by justme234 on November 10, 2006, 10:58 am

Please log in for more thread options

After I updated Quickbooks 2004 to the latest through the File menu, I
receive an error message:

Problem: Quickbooks Premier: Professional Services Edition 2004 cannot
open this company file because the file has been updated to a newer
version of Quickbooks. Solution: Restore a backup copy of this file
that was made before the file was updated to the newer version. To do
this, click OK, then click "Restore a backup file" in the No Company
Open window. Or Upgrade your version of Quickbooks to the latest
version.

I was able to retrieve a backup from last year and I get the same error
message. I do not have any other versions of Quickbooks installed in
this computer, and this file is not shared in any network, I am the
only user of this database, and it's in my personal laptop. I am
absolutely sure this happened when I applied the service update to
Quickbooks. Unfortunately, they don't let me get some of the QB
updates, you can only update to the latest, which doesn't let me open
any of my files, even the backups.

Their support can only suggest to pay $430 to upgrade to the latest
version of Quickbooks, which is unacceptable. My point of view is that
if the product is still supported and they can't help me, it's not
worth paying $430 every 2 years.

Has anyone else seen this? Anyone know how this could be? When I
right click on the file, it says last opened with "Version Beyond
Quickbooks 2004"

Posted by Laura on November 10, 2006, 1:58 pm

Please log in for more thread options

> After I updated Quickbooks 2004 to the latest through the File menu, I

> receive an error message:

> Problem: Quickbooks Premier: Professional Services Edition 2004 cannot

> open this company file because the file has been updated to a newer

> version of Quickbooks. Solution: Restore a backup copy of this file

> that was made before the file was updated to the newer version. To do

> this, click OK, then click "Restore a backup file" in the No Company

> Open window. Or Upgrade your version of Quickbooks to the latest

> version.

> I was able to retrieve a backup from last year and I get the same error

> message. I do not have any other versions of Quickbooks installed in

> this computer, and this file is not shared in any network, I am the

> only user of this database, and it's in my personal laptop. I am

> absolutely sure this happened when I applied the service update to

> Quickbooks. Unfortunately, they don't let me get some of the QB

> updates, you can only update to the latest, which doesn't let me open

> any of my files, even the backups.

> Their support can only suggest to pay $430 to upgrade to the latest

> version of Quickbooks, which is unacceptable. My point of view is that

> if the product is still supported and they can't help me, it's not

> worth paying $430 every 2 years.

> Has anyone else seen this? Anyone know how this could be? When I

> right click on the file, it says last opened with "Version Beyond

> Quickbooks 2004"

I've seen this before. One solution is to uninstall QB and reinstall it. But
not to update the product until after you open the company file. Or install
QB on another computer without the upgrades.

My copy of QB pro 2004 is only on R9 if that helps you. I'm using 2005 &
2006 these so I never upgraded my 2004 copy.