QB08/09: Not able to reconcile with a discrepency

Posted by Boppy on October 26, 2008, 7:12 pm

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In earlier versions of Quickbooks when I had a discrepency with a
reconciliation I was able to enter an adjustment so I could reconcile
and carry on.

Today I have a $76 discrepency because an amount was not included in
last month's reconciliation and rather than leave it as an uncleared
transaction I would like to enter it this month and get rid of it.

However, even though QB's help files say that I can click on the
"adjustment" option, this does not appear.

Another oddity is that if I click on "modify" I get the same window
telling me to go and fix the discrepency myself or leave. There is
nowhere for me to enter interest or back charges.

Here's a screenshot of what I get:
http://www.flickr.com/photos/28766287@N07/2976396186/

I'd be grateful if someone could help me with this. I need to get my
tax paid by tomorrow morning and it's a public holiday here so the
Quicken helpdesk is closed.

Thanks in advance,
Jo

Posted by Laura on October 27, 2008, 6:48 am

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> In earlier versions of Quickbooks when I had a discrepency with a

> reconciliation I was able to enter an adjustment so I could reconcile

> and carry on.

> Today I have a $76 discrepency because an amount was not included in

> last month's reconciliation and rather than leave it as an uncleared

> transaction I would like to enter it this month and get rid of it.

> However, even though QB's help files say that I can click on the

> "adjustment" option, this does not appear.

> Another oddity is that if I click on "modify" I get the same window

> telling me to go and fix the discrepency myself or leave. There is

> nowhere for me to enter interest or back charges.

> Here's a screenshot of what I get:

> http://www.flickr.com/photos/28766287@N07/2976396186/

> I'd be grateful if someone could help me with this. I need to get my

> tax paid by tomorrow morning and it's a public holiday here so the

> Quicken helpdesk is closed.

> Thanks in advance,

> Jo

In the interest of time & energy I would hit "leave" and enter the $76
properly to complete the reconciliation. Then I would call Quicken and
report the error.

Posted by Bob Williams on October 27, 2008, 7:09 am

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invalid@sample.invalid says...

> > In earlier versions of Quickbooks when I had a discrepency with a

> > reconciliation I was able to enter an adjustment so I could reconcile

> > and carry on.

> >

> > Today I have a $76 discrepency because an amount was not included in

> > last month's reconciliation and rather than leave it as an uncleared

> > transaction I would like to enter it this month and get rid of it.

> >

> > However, even though QB's help files say that I can click on the

> > "adjustment" option, this does not appear.

> >

> > Another oddity is that if I click on "modify" I get the same window

> > telling me to go and fix the discrepency myself or leave. There is

> > nowhere for me to enter interest or back charges.

> >

> > Here's a screenshot of what I get:

> > http://www.flickr.com/photos/28766287@N07/2976396186/

> >

> > I'd be grateful if someone could help me with this. I need to get my

> > tax paid by tomorrow morning and it's a public holiday here so the

> > Quicken helpdesk is closed.

> >

> > Thanks in advance,

> > Jo

> In the interest of time & energy I would hit "leave" and enter the $76

> properly to complete the reconciliation. Then I would call Quicken and

> report the error.

Jo

You are using 2008-09 in Australia aren't you?

If so, can you press F2 and note the release of the software you have.
You may see R3P, R6P, R7P at the end of a line near the top of the pop
up screen. Can you reply with this information and the version (Premier,
Pro, etc).

I have just tested your error in R8P which is about to be released
(October 30) with a large number of fixes in it. The initial release
will be to Reckon Accredited Partners for full uninstall/reinstall
activity with clients, and it is expected that a patch (similar to
previous tax scale patches) will be released in late November.

I think this issue was fixed in R7P, but it may have been a problem in
the earlier releases.

Anyway, if you post the details I will be able to help you understand
what is happening.

Bob Williams

Posted by Boppy on October 29, 2008, 6:08 pm

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Hi Bob, thanks for replying. I'm in New Zealand, but yeah, near
enough :)

Am using Quickbooks Plus 2008-09 Release R3.

Jo

Posted by Bob Williams on October 30, 2008, 7:40 am

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In article <3a0cee7d-9678-442c-9826-7a869cb6cc5c@
1g2000prd.googlegroups.com>, therealboppy@yahoo.com says...

> Hi Bob, thanks for replying. I'm in New Zealand, but yeah, near

> enough :)

> Am using Quickbooks Plus 2008-09 Release R3.

> Jo

Jo

That release in Australia is now succeeded by R8P which has resolved a
myriad of issues. I think the NZ patch to succeed your release was R7P
which introduced multi-currency to Pro and above. This release also had
a number of problems. We are about to have the fix of all fixes - R8P.

You should check with Quicken New Zealand (details
http://www.quicken.co.nz re any patches that they will be releasing. I
could find no downloads on their website for 2008-09, so it might mean
that they are waiting for the latest one we are getting.

I can say that my later releases don't have the problem that you
originally posted.

Good luck

Bob