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Posted by BetaB4 on June 27, 2009, 7:34 pm
Please log in for more thread options > Haskel LaPort wrote:
>> I hate it when someone cries in my beer. You sound as if the boys and
>> girls at Intuit water board their customers.
>>
>>
>>
>>
> No, the problem is they just won't take no for an answer. I just did an
> enterprise version upgrade the other day and the business manager is quite
> sensible and has the patience of a saint.
>
> I did the mandatory call and they refused to allow the software that was
> purchased to function because they "must talk to the business owner" even
> though it is the standard practice of every other software vendor I have
> ever dealt with to provide whatever authorization is necessary to use the
> software that was purchased to me with at most asking a question or two to
> verify. I replied that I was the only one available and would you just
> allow the end user to use the software they purchased. The answer was that
> they must talk to the business owner.
>
> I put the business manager on and she said very politely "no thank you, we
> purchased the software please provide the authorization information" they
> kept badgering her and she repeated herself, they still kept badgering her
> and she repeated herself again. She realized she was going nowhere and
> couldn't simply have the ability to use the software they purchased so she
> fed them a pile of bogus information. After that she said "what is wrong
> with these people?"
I my case, I had to go through that nonsense when calling in to register our
company's QB2009. I am in charge of the company, but we have our in-house
person who actually uses the QuickBooks software listed as the contact for
our payroll service subscription etc. The guy on the phone kept insisting
that he speak with her. She wasn't there and I told him that. I also told
him that all I want to to is register our company's copy of QB2009. They do
the scripted routine of saying that while they are waiting for the
validation code to be generated, they need to ask a few questions. I said
that I don't want to answer any questions or give out any information about
our company, and I don't want to be sold anything -- I just want to register
the QB2009 that we purchased. He said he is not a sales person and he is
not going to try to sell anything -- he is "customer service". Then he
proceeded to tell me that the standard payroll service that we already have
is "outdated", and that Intuit no loner supports standard payroll. He said
that now that we have QB2009 (we had QB2006 before), we need to get
"enhanced payroll" and that -- while we are waiting for the validation code
to be generated -- he is going to go ahead and enter the service code for
the enhanced payroll and we'll be able to begin using it immediately. He
said the cost is just about the same as the standard payroll that we were
(are) using --- just about $10 more a year total. That was a lie. And, he
said the good news was that he was going to credit me for the standard
payroll service we already have, so instead of having to pay something like
$350 now, we would only have to pay $95 now and we could begin using the
payroll system right away. Total crap.
I said we already have standard payroll and it is working and I asked, are
you saying we can no longer use that? And I said, why can't I just register
the software that we bought and then we can always look at the various
payroll options later on and decide what we want on our own without having
to do it over the phone. He said he is not a salesperson, and he is just
doing this now so we won't have to be bothered by them calling us later to
tell us about the enhanced payroll. I said that we don't want them calling
us about anything -- we just want to register the software we purchased.
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