|
Posted by Haskel LaPort on June 27, 2009, 9:48 pm
Please log in for more thread options
>> Haskel LaPort wrote:
>>> I hate it when someone cries in my beer. You sound as if the boys and
>>> girls at Intuit water board their customers.
>>>
>>>
>>>
>>>
>> No, the problem is they just won't take no for an answer. I just did an
>> enterprise version upgrade the other day and the business manager is
>> quite sensible and has the patience of a saint.
>>
>> I did the mandatory call and they refused to allow the software that was
>> purchased to function because they "must talk to the business owner" even
>> though it is the standard practice of every other software vendor I have
>> ever dealt with to provide whatever authorization is necessary to use the
>> software that was purchased to me with at most asking a question or two
>> to verify. I replied that I was the only one available and would you just
>> allow the end user to use the software they purchased. The answer was
>> that they must talk to the business owner.
>>
>> I put the business manager on and she said very politely "no thank you,
>> we purchased the software please provide the authorization information"
>> they kept badgering her and she repeated herself, they still kept
>> badgering her and she repeated herself again. She realized she was going
>> nowhere and couldn't simply have the ability to use the software they
>> purchased so she fed them a pile of bogus information. After that she
>> said "what is wrong with these people?"
>
> I my case, I had to go through that nonsense when calling in to register
> our company's QB2009. I am in charge of the company, but we have our
> in-house person who actually uses the QuickBooks software listed as the
> contact for our payroll service subscription etc. The guy on the phone
> kept insisting that he speak with her. She wasn't there and I told him
> that. I also told him that all I want to to is register our company's
> copy of QB2009. They do the scripted routine of saying that while they
> are waiting for the validation code to be generated, they need to ask a
> few questions. I said that I don't want to answer any questions or give
> out any information about our company, and I don't want to be sold
> anything -- I just want to register the QB2009 that we purchased. He said
> he is not a sales person and he is not going to try to sell anything -- he
> is "customer service". Then he proceeded to tell me that the standard
> payroll service that we already have is "outdated", and that Intuit no
> loner supports standard payroll. He said that now that we have QB2009 (we
> had QB2006 before), we need to get "enhanced payroll" and that -- while we
> are waiting for the validation code to be generated -- he is going to go
> ahead and enter the service code for the enhanced payroll and we'll be
> able to begin using it immediately. He said the cost is just about the
> same as the standard payroll that we were (are) using --- just about $10
> more a year total. That was a lie. And, he said the good news was that
> he was going to credit me for the standard payroll service we already
> have, so instead of having to pay something like $350 now, we would only
> have to pay $95 now and we could begin using the payroll system right
> away. Total crap.
>
> I said we already have standard payroll and it is working and I asked, are
> you saying we can no longer use that? And I said, why can't I just
> register the software that we bought and then we can always look at the
> various payroll options later on and decide what we want on our own
> without having to do it over the phone. He said he is not a salesperson,
> and he is just doing this now so we won't have to be bothered by them
> calling us later to tell us about the enhanced payroll. I said that we
> don't want them calling us about anything -- we just want to register the
> software we purchased.
Thanks for ruining my beer. I am, and will always be a QB fanboy.
>
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap