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Subject Author Date
QuickBooks 2008 Will Not Load Richard Hein 01-24-2008
Posted by Richard Hein on January 24, 2008, 6:36 pm
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 A user just started having a problem with QB Pro 2008. She clicks on
the program icon or the data icon, the progrram attempts to load for
about two minutes and then completely disappears. I ran the repair
function to no avail. Tomorrow will completely uninstall and then
reinstall if I don't find out what the problem is.
Any ideas are appreciated.
Regards,
Rich

Posted by QBConsultant on January 25, 2008, 10:31 am
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> A user just started having a problem with QB Pro 2008. =A0She clicks on
> the program icon or the data icon, the progrram attempts to load for
> about two minutes and then completely disappears. =A0I ran the repair
> function to no avail. =A0Tomorrow will completely uninstall and then
> reinstall if I don't find out what the problem is.
> Any ideas are appreciated.
> Regards,
> Rich

First try opening QB in safe mode to see if that works. If not, when
you reinstall make sure there are no anti-virus programs running--
especially McAfee or Norton--those don't get along well with QB.
Instead I recommend, Super Anti-Virus, AVG, or Panda.

I hope that helps! If not, call tech support.

Michelle L. Long, CPA, MBA
www.MLongConsulting.com
Author of:=C2 =C2 Successful QuickBooks Consulting:=C2 =C2 The Complete Guid=
e
to Starting and Growing a QuickBooks Consulting Business
( www.SuccessfulQuickBooksConsulting.com) or ( www.amazon.com)
Advanced Certified QuickBooks ProAdvisor
Member of Intuit's Certified Trainer Network

Posted by PT on January 25, 2008, 3:18 pm
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I had the precise problem. It occurred immediately after I used Windows
Update to run Dot-Net 3.0 Sp1. That update failed, so I left it. The next
time I fired up QB 2008, I got the loading screen, then nothing. I couldn't
wait for a fix, so I bit my tongue, paid $300 for a one year maintenance
contract,and called for help. The tech (a very nice young man in Manila)
and I spent about three hours doing a number of things: running the QB
repair utility, a webpatch, uninstalling and reinstalling QB twice,
attempting (unsuccessfully) to remove Dot-Net 3.0, and some other steps I
can't recall.

In the end we got it working. Since the fix, I note that each time I load
QB, it starts with a dialog box to the effect that there is an update
waiting. But if I select "Update", the update screen shows that there's
nothing to download.

I'm convinced there is a bug which QB will eventually fix. For now, I feel
your pain.

--

PT
>A user just started having a problem with QB Pro 2008. She clicks on
> the program icon or the data icon, the progrram attempts to load for
> about two minutes and then completely disappears. I ran the repair
> function to no avail. Tomorrow will completely uninstall and then
> reinstall if I don't find out what the problem is.
> Any ideas are appreciated.
> Regards,
> Rich



Posted by StevenCorn on January 26, 2008, 1:18 pm
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> I had the precise problem. =A0It occurred immediately after I used Windows=

> Update to run Dot-Net 3.0 Sp1. =A0That update failed, so I left it. =A0The=
next
> time I fired up QB 2008, I got the loading screen, then nothing. =A0I coul=
dn't
> wait for a fix, so I bit my tongue, paid $300 for a one year maintenance
> contract,and called for help. =A0The tech (a very nice young man in Manila=
)
> and I spent about three hours doing a number of things: =A0running the QB
> repair utility, a webpatch, uninstalling and reinstalling QB twice,
> attempting (unsuccessfully) to remove Dot-Net 3.0, and some other steps I
> can't recall.
>
> In the end we got it working. =A0Since the fix, I note that each time I lo=
ad
> QB, it starts with a dialog box to the effect that there is an update
> waiting. =A0But if I select "Update", the update screen shows that there's=

> nothing to download.
>
> I'm convinced there is a bug which QB will eventually fix. =A0For now, I f=
eel
> your pain.
>
> --
>
>
>
>
>
> >A user just started having a problem with QB Pro 2008. =A0She clicks on
> > the program icon or the data icon, the progrram attempts to load for
> > about two minutes and then completely disappears. =A0I ran the repair
> > function to no avail. =A0Tomorrow will completely uninstall and then
> > reinstall if I don't find out what the problem is.
> > Any ideas are appreciated.
> > Regards,
> > Rich- Hide quoted text -
>
> - Show quoted text -

I am having the same problem. It worked fine on Wed 1/22/08 but today
1/26/08 when I try launch it I get the 'Loading..." box and then it
goes away. Any help would be really appreciated.

Posted by QBConsultant on January 26, 2008, 6:35 pm
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What anti-virus program are you using? My experience has been that
McAfee and Norton don't work so well with QB. Try disabling any anti-
virus or internet security program and then starting QB. OR try
starting your computer in safe mode and then start QB. If it works,
then it is probably your anti-virus causing problems. You might
consider AVG or Panda--they both seem to get along w/QB.

Michelle L. Long, CPA, MBA
http://www.MLongConsulting.com
Author of: Successful QuickBooks Consulting: The Complete Guide to
Starting and Growing a QuickBooks Consulting Business
http://www.SuccessfulQuickBooksConsulting.com or http://www.amazon.com
Advanced Certified QuickBooks ProAdvisor
Member of Intuit's Certified Trainer Network

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