QuickBooks 2008 software does not open

Posted by Laura on April 11, 2008, 2:41 pm

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http://tinyurl.com/2g98so

An update issued last night may be triggering problems for some users
of the above-referenced versions of QuickBooks financial software.

When the problem occurs, the QuickBooks software does not open.

Common symptons include the following:

The QuickBooks splash screen flashes, and then goes away on launch.
On launch of QuickBooks an error message says that the Web Connector
has failed to initialize.

This issue is covered in the Knowledge Base item KBID 1009275. (link is
http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1009275).The
KBID includes links to the Microsoft site for further assistance asneeded.Our
response to this issue continues to develop and if we have newinformation to
share after this Alert goes out, we will let you know atonce.Do Not Uninstall
and Re-Install QuickBooksThis problem revolves around an issue with .NET.
Uninstalling andre-installing QuickBooks does not address the problem and is
notrecommended.

Posted by Walt Boyd on April 13, 2008, 1:15 pm

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That is indeed a timely post! Thanks. I could have spent hours tracking
that little culprit down. Microsoft Update did attempt to upgrade .NET
2.0 and the attempt failed.

Downloading the dotnetfx cleanup_tool utility did the trick. I did not
uninstall .net 1.1 and 1.1 SP1, however - only 2.0...

From QuickBooks Help Page...

Windows XP

"Important: If an error occurs while removing .NET, download and run the
dotnetfx_cleanup_tool utility to remove .NET, download .NET from the
links below, and reinstall Microsoft .NET Framework 1.1, 2.0, and 1.1 SP1.

Click here to download the dotnetfx_cleanup_tool."

Walt

Laura wrote:

> An update issued last night may be triggering problems for some users

> of the above-referenced versions of QuickBooks financial software.

> When the problem occurs, the QuickBooks software does not open.

> Common symptons include the following:

> The QuickBooks splash screen flashes, and then goes away on launch.

> On launch of QuickBooks an error message says that the Web Connector

> has failed to initialize.

> This issue is covered in the Knowledge Base item KBID 1009275. (link is

http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1009275).The

> KBID includes links to the Microsoft site for further assistance

> asneeded.Our response to this issue continues to develop and if we have

> newinformation to share after this Alert goes out, we will let you know

> atonce.Do Not Uninstall and Re-Install QuickBooksThis problem revolves

> around an issue with .NET. Uninstalling andre-installing QuickBooks does

> not address the problem and is notrecommended.

--
Walt Boyd
Internet Marketing & Hosting Services

http://SoHoStore.com
http://SoHoHosting.net
http://YourAdsMeanBusiness.com
http://ComputerExpertiseLtd.biz

=>Serving Microbusinesses Online Since 1995<=

Posted by Laura on April 13, 2008, 1:25 pm

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Glad it helped someone. This is not the first time that a .Net 2.0 update
has messed up Intuit products. It seems that this impacts both Quickbooks
and Pro Series users. I have not read anywhere that it messes up Quicken.

--
~Laura~

> That is indeed a timely post! Thanks. I could have spent hours tracking

> that little culprit down. Microsoft Update did attempt to upgrade .NET 2.0

> and the attempt failed.

> Downloading the dotnetfx cleanup_tool utility did the trick. I did not

> uninstall .net 1.1 and 1.1 SP1, however - only 2.0...

> From QuickBooks Help Page...

> Windows XP

> "Important: If an error occurs while removing .NET, download and run the

> dotnetfx_cleanup_tool utility to remove .NET, download .NET from the links

> below, and reinstall Microsoft .NET Framework 1.1, 2.0, and 1.1 SP1.

> Click here to download the dotnetfx_cleanup_tool."

> Walt

> Laura wrote:

>> An update issued last night may be triggering problems for some users

>> of the above-referenced versions of QuickBooks financial software.

>> When the problem occurs, the QuickBooks software does not open.

>> Common symptons include the following:

>> The QuickBooks splash screen flashes, and then goes away on launch.

>> On launch of QuickBooks an error message says that the Web Connector

>> has failed to initialize.

>> This issue is covered in the Knowledge Base item KBID 1009275. (link is

http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1009275).The

>> KBID includes links to the Microsoft site for further assistance

>> asneeded.Our response to this issue continues to develop and if we have

>> newinformation to share after this Alert goes out, we will let you know

>> atonce.Do Not Uninstall and Re-Install QuickBooksThis problem revolves

>> around an issue with .NET. Uninstalling andre-installing QuickBooks does

>> not address the problem and is notrecommended.

> --

> Walt Boyd

> Internet Marketing & Hosting Services

> http://SoHoStore.com

> http://SoHoHosting.net

> http://YourAdsMeanBusiness.com

> http://ComputerExpertiseLtd.biz

> =>Serving Microbusinesses Online Since 1995<=

Posted by PT on April 15, 2008, 2:09 pm

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More specifically it was triggered, in my case, by a Windows update to
dot-net 3.0. Apparently QB2008 can cohabit with dot-net 2.0 but not dot-net
3.0. It took nearly an hour from paid QB support in Manila to fix my setup.

--

PT

> http://tinyurl.com/2g98so

> An update issued last night may be triggering problems for some users

> of the above-referenced versions of QuickBooks financial software.

> When the problem occurs, the QuickBooks software does not open.

> Common symptons include the following:

> The QuickBooks splash screen flashes, and then goes away on launch.

> On launch of QuickBooks an error message says that the Web Connector

> has failed to initialize.

> This issue is covered in the Knowledge Base item KBID 1009275. (link is

http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1009275).The

> KBID includes links to the Microsoft site for further assistance

> asneeded.Our response to this issue continues to develop and if we have

> newinformation to share after this Alert goes out, we will let you know

> atonce.Do Not Uninstall and Re-Install QuickBooksThis problem revolves

> around an issue with .NET. Uninstalling andre-installing QuickBooks does

> not address the problem and is notrecommended.

Posted by PT on April 15, 2008, 10:14 pm

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Hot off the presses

--

PT
*******************************
Dear QuickBooks 2008 customer,
We have discovered that a recent Microsoft Windows update may be
triggering problems for some users of QuickBooks 2008 software. When
the problem occurs, QuickBooks does not open.

Common symptoms include the following:
1.The QuickBooks splash screen flashes, and then disappears.

OR

2.On launch of QuickBooks, an error message reports that the Web

Connector has failed to initialize and QuickBooks does not open.
It turns out that the Microsoft update introduced a problem in the
.NET 2.0 Framework.
To resolve this issue, please do not uninstall and re-install
QuickBooks. We do not recommend this, as it will not address
the problem.

The best thing to do is to go to the source of the problem, so you
will need to remove and reinstall the .NET 2.0 Framework. To help
walk you through it, we have provided detailed instructions in our
QuickBooks Knowledge Base that provides some easy to follow steps and
also includes additional links to the Microsoft site:
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009275

We are continuing to work on this issue and if we find out anything
new, we will be sure to let you know right away.
Thanks for your patience,
The QuickBooks Team

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