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Subject Author Date
Re: Customer just vanished AN0NYM00SE 06-21-2006
Posted by AN0NYM00SE on June 21, 2006, 10:20 pm
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> QBP 2003
>
> This has happened before but I thought maybe I was going crazy.
>
> I opened a customer invoice this morning and didn't do a thing to it,
> closed it and then tonight their isn't a trace of the customer anywhere in
> the system! There were many invoices on this customer, and if I'm not
> mistaken once you invoice one you can't delete them you can only make them
> inactive.
>
> Any thoughts?

Sounds maybe like it's data damage.

1. Run a resort on all lists in QB that can be resorted
2. Pretend to write a check, hit the drop down in the Pay to the Order of
field, when it drops the name menu, hit CTRL - L, resort that list as well
3. Run a verify on the data file - Is it damaged?
4. If it's damaged - Run a rebuild (it may take awhile - let it keep going)
5. After it completes - Re-verify the file - Still damaged?
6. If it's still damaged you'll need to take a look at the QBWIN.LOG file.
In QB do a CTRL-1 key combo, then a CTRL-2 key combo, on the open window
tab - take a look for the QBWIN.LOG file in the list.



--
010000010110111001101111011011100111100101101101011011110111010101110011



Posted by geoman on June 22, 2006, 7:50 pm
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 Seems like two of us have different problems.

My problem is the customer disapeared, I don't write them checks, I send
them invoices. I can't find any traces of this customer at all.

The customer is not 'inactive', I checked on this right away. I also do not
hide my inactive customers.

How does one 'rebuild' the customer files?

Thanks

Rich



>
>> QBP 2003
>>
>> This has happened before but I thought maybe I was going crazy.
>>
>> I opened a customer invoice this morning and didn't do a thing to it,
>> closed it and then tonight their isn't a trace of the customer anywhere
>> in the system! There were many invoices on this customer, and if I'm not
>> mistaken once you invoice one you can't delete them you can only make
>> them inactive.
>>
>> Any thoughts?
>
> Sounds maybe like it's data damage.
>
> 1. Run a resort on all lists in QB that can be resorted
> 2. Pretend to write a check, hit the drop down in the Pay to the Order of
> field, when it drops the name menu, hit CTRL - L, resort that list as well
> 3. Run a verify on the data file - Is it damaged?
> 4. If it's damaged - Run a rebuild (it may take awhile - let it keep
> going)
> 5. After it completes - Re-verify the file - Still damaged?
> 6. If it's still damaged you'll need to take a look at the QBWIN.LOG file.
> In QB do a CTRL-1 key combo, then a CTRL-2 key combo, on the open window
> tab - take a look for the QBWIN.LOG file in the list.
>
>
>
> --
> 010000010110111001101111011011100111100101101101011011110111010101110011
>



Posted by geoman on June 24, 2006, 12:52 pm
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> geoman wrote:
>
>> >
>> >>Seems like two of us have different problems.
>> >>
>> >>My problem is the customer disapeared, I don't write them checks, I
>> >>send
>> >>them invoices. I can't find any traces of this customer at all.
>> >>
>> >>The customer is not 'inactive', I checked on this right away. I also do
>> >>not
>> >>hide my inactive customers.
>> >>
>> >>How does one 'rebuild' the customer files?
>> >>
>> >>Thanks
>> >>
>> >>Rich
>> > You more than likely havent deleted it. If you can remember what you
>> > sold him do a sales report for those dates drill down until you find
>> > the invoice and see what the name is
>> >
>>
>> Did all possible searchs and it does not show up, I even did zip codes
>> and
>> phone numbers.
>>
>> I have had problems in the past like this and I just can't afford this
>> happening. I guess I better look into a different company for my
>> accounting.
>>
>> Any other suggestions would be appreciated, I don't know what else I can
>> do.
>> The customer was kind enough to give me past invoice numbers and I did a
>> check on those as well. We have been so busy (service company and I work
>> in
>> the field) that I havent remembered to do a backup, first mistake is
>> mine.
>> Second mistake is QB allowing this too happen.
>>
>> Rich
>
> Just a stupid question. Do you have the audit trail turned on? If so
> have you
> searched it? Also is you bank acount still reconciled?

There are no stupid questions when it comes to QB :-)

I'm not sure about either of them, I never used them before.

However, The other posters were correct and I must thank them now.

I tried to invoice another customer today and I found the name I typed in
brought up the missing customer. How did the name of the 'Customer Job' in
invoicing change? I never changed it and I'm the only one in the office
this week.

Now I wonder how to get name of the customer to be correct again.

Rich



Posted by geoman on June 24, 2006, 12:56 pm
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I found out how to change back the name.

Thanks to everyone here who persisted in telling me that the customer just
didn't disapear. This caused me to keep working on it and by accident I came
across all the missing invoices and payments. Some how the name changed to
another customer, how that happened I have NO idea, maybe it was me that did
it,

Anyway, thanks to all who provided valuable information

Rich

> geoman wrote:
>
>> >
>> >>Seems like two of us have different problems.
>> >>
>> >>My problem is the customer disapeared, I don't write them checks, I
>> >>send
>> >>them invoices. I can't find any traces of this customer at all.
>> >>
>> >>The customer is not 'inactive', I checked on this right away. I also do
>> >>not
>> >>hide my inactive customers.
>> >>
>> >>How does one 'rebuild' the customer files?
>> >>
>> >>Thanks
>> >>
>> >>Rich
>> > You more than likely havent deleted it. If you can remember what you
>> > sold him do a sales report for those dates drill down until you find
>> > the invoice and see what the name is
>> >
>>
>> Did all possible searchs and it does not show up, I even did zip codes
>> and
>> phone numbers.
>>
>> I have had problems in the past like this and I just can't afford this
>> happening. I guess I better look into a different company for my
>> accounting.
>>
>> Any other suggestions would be appreciated, I don't know what else I can
>> do.
>> The customer was kind enough to give me past invoice numbers and I did a
>> check on those as well. We have been so busy (service company and I work
>> in
>> the field) that I havent remembered to do a backup, first mistake is
>> mine.
>> Second mistake is QB allowing this too happen.
>>
>> Rich
>
> Just a stupid question. Do you have the audit trail turned on? If so
> have you
> searched it? Also is you bank acount still reconciled?
>
>
>
>
>
>
>



Posted by Golden California Girls on June 24, 2006, 8:52 pm
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geoman wrote:
> I found out how to change back the name.
>
> Thanks to everyone here who persisted in telling me that the customer just
> didn't disapear. This caused me to keep working on it and by accident I came
> across all the missing invoices and payments. Some how the name changed to
> another customer, how that happened I have NO idea, maybe it was me that did
> it,
>
> Anyway, thanks to all who provided valuable information
>
> Rich

That's possible. If you thought you were just looking up a customer,
find mode, but are really in the edit customer mode ........

I've almost hit okay on that one myself.

Much as I may slam QB here, most of the problems brought up here are OE
or RTFM problems. OE = Operator Error, RTFM = Read the F'n Manual. Of
course a lot are pure accounting questions no program at all.


Oh, brought up the Audit trail because it would have shown the bills
being deleted, what they were, who did it, and when. Brought up the
Bank account because if somehow the bills were gone you don't want to
find the payments gone and suddenly you think you have $$$$$ in the bank
that you don't. If it showed the correct balance then the payments must
be there so the bills could be found from the check history.

There is always more than one way to find a given transaction in QB.
History and drill down are such useful functions.



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