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Re: Customer just vanished Golden California Girls 06-22-2006
Posted by Golden California Girls on June 22, 2006, 12:53 am
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scfundogs wrote:

> > QBP 2003
> >
> > This has happened before but I thought maybe I was going crazy.
> >
> > I opened a customer invoice this morning and didn't do a thing to it,
> > closed it and then tonight their isn't a trace of the customer anywhere in
> > the system! There were many invoices on this customer, and if I'm not
> > mistaken once you invoice one you can't delete them you can only make them
> > inactive.
> >
> > Any thoughts?
>
> Don't know except to try a rebuild. I just had this happen in 2005 with a
> vendor. He's not in any of the lists and Find doesn't work on him but I can
> create transactions for him by typing the name, first & last, then watching
> as QB replaces my entry with the correct one of last name & first. He's
> there, has a solid history, but I can't find him anymore.
>
> --
> Tara

I suspect you marked him inactive.

If not resort the list and rebuild





Posted by Greg on June 22, 2006, 1:54 am
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On Wed, 21 Jun 2006 21:53:26 -0700, Golden California Girls

>scfundogs wrote:
>
>> > QBP 2003
>> >
>> > This has happened before but I thought maybe I was going crazy.
>> >
>> > I opened a customer invoice this morning and didn't do a thing to it,
>> > closed it and then tonight their isn't a trace of the customer anywhere in
>> > the system! There were many invoices on this customer, and if I'm not
>> > mistaken once you invoice one you can't delete them you can only make them
>> > inactive.
>> >
>> > Any thoughts?
>>
>> Don't know except to try a rebuild. I just had this happen in 2005 with a
>> vendor. He's not in any of the lists and Find doesn't work on him but I can
>> create transactions for him by typing the name, first & last, then watching
>> as QB replaces my entry with the correct one of last name & first. He's
>> there, has a solid history, but I can't find him anymore.
>>
>> --
>> Tara
>
>I suspect you marked him inactive.
>
>If not resort the list and rebuild
>
>
>
Or even accidently changed the customer name to a } or a ] or
something like that, so sort the list and look at the top or the
bottom. Also go back through the invoices until you find the customer
invoice and see what it is called now.

Greg

Posted by scfundogs on June 22, 2006, 7:12 am
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> scfundogs wrote:
>>
>> Don't know except to try a rebuild. I just had this happen in 2005 with
>> a
>> vendor. He's not in any of the lists and Find doesn't work on him but I
>> can
>> create transactions for him by typing the name, first & last, then
>> watching
>> as QB replaces my entry with the correct one of last name & first. He's
>> there, has a solid history, but I can't find him anymore.
>>
>> --
>> Tara
>
> I suspect you marked him inactive.
>
> If not resort the list and rebuild

Not inactive and I've done the resort & rebuild. His name comes up intact
as well so no characters were added as someone else suggested.

I'm sure he'll show back up eventually. I think this happened around the
time that I got my first payroll error. Every once in a while QB gives an
error that only one person can access employee payroll at a time and then it
shuts me out of the Create Paychecks window. Since I'm the sole user of the
software/computer/company file it doesn't make sense.

--
Tara



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