Refunding a CC receipt

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Subject Author Date Refunding a CC receipt PT 09-17-2008  Re: Refunding a CC receipt Steuart 09-17-2008  Re: Refunding a CC receipt PT 09-17-2008
Posted by PT on September 17, 2008, 10:41 pm Please log in for more thread options A customer was inadvertantly charged twice on our CC terminal. By the time we realized it, the charges had been processed and deposited EFT to our bank account. So we entered a credit back to the custoimer's credit card on our terminal, and the bank now shows it as a debit to our checking account. I'm not sure how to post the refund. QB 2008 Pro won't accept a negative receipt using the "Create Invoices" command. And when I use the "Create Credit Memos/Refunds, it wants to put the amount into Accounts Receivable. All I want is to end up with a debit to cash reflecting the way the bank has recorded things. I'm missing something - Please advise -- PT Posted by Steuart on September 17, 2008, 10:50 pm Please log in for more thread options > A customer was inadvertantly charged twice on our CC terminal. =A0By the = time > we realized it, the charges had been processed and deposited EFT to our b= ank > account. > > So we entered a credit back to the custoimer's credit card on our termina= l, > and the bank now shows it as a debit to our checking account. > > I'm not sure how to post the refund. =A0QB 2008 Pro won't accept a negati= ve > receipt using the "Create Invoices" command. =A0And when I use the "Creat= e > Credit Memos/Refunds, it wants to put the amount into Accounts Receivable= . > > All I want is to end up with a debit to cash reflecting the way the bank = has > recorded things. > > I'm missing something - Please advise > > -- > > PT After you create and save the credit memo, you get an option to create a refund, which can be a check or a credit card refund. Posted by PT on September 17, 2008, 11:05 pm Please log in for more thread options Got it - thanks. -- PT > A customer was inadvertantly charged twice on our CC terminal. By the time > we realized it, the charges had been processed and deposited EFT to our > bank > account. > > So we entered a credit back to the custoimer's credit card on our > terminal, > and the bank now shows it as a debit to our checking account. > > I'm not sure how to post the refund. QB 2008 Pro won't accept a negative > receipt using the "Create Invoices" command. And when I use the "Create > Credit Memos/Refunds, it wants to put the amount into Accounts Receivable. > > All I want is to end up with a debit to cash reflecting the way the bank > has > recorded things. > > I'm missing something - Please advise > > -- > > PT After you create and save the credit memo, you get an option to create a refund, which can be a check or a credit card refund. Similar Threads Posted email receipt March 18, 2008, 11:26 am Invoicing or receipt or none? December 29, 2008, 7:07 am Reversing an incorrect receipt June 2, 2009, 8:29 pm Edit Sales Receipt QB2007 July 18, 2007, 5:51 pm Importing Sales Receipt Transactions September 20, 2008, 2:05 am Question about prepaying vendor and item receipt August 4, 2006, 9:14 am