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Subject Author Date
Refunding a CC receipt PT 09-17-2008
Posted by PT on September 17, 2008, 10:41 pm
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A customer was inadvertantly charged twice on our CC terminal. By the time
we realized it, the charges had been processed and deposited EFT to our bank
account.

So we entered a credit back to the custoimer's credit card on our terminal,
and the bank now shows it as a debit to our checking account.

I'm not sure how to post the refund. QB 2008 Pro won't accept a negative
receipt using the "Create Invoices" command. And when I use the "Create
Credit Memos/Refunds, it wants to put the amount into Accounts Receivable.

All I want is to end up with a debit to cash reflecting the way the bank has
recorded things.

I'm missing something - Please advise

--

PT



Posted by Steuart on September 17, 2008, 10:50 pm
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> A customer was inadvertantly charged twice on our CC terminal. =A0By the =
time
> we realized it, the charges had been processed and deposited EFT to our b=
ank
> account.
>
> So we entered a credit back to the custoimer's credit card on our termina=
l,
> and the bank now shows it as a debit to our checking account.
>
> I'm not sure how to post the refund. =A0QB 2008 Pro won't accept a negati=
ve
> receipt using the "Create Invoices" command. =A0And when I use the "Creat=
e
> Credit Memos/Refunds, it wants to put the amount into Accounts Receivable=
.
>
> All I want is to end up with a debit to cash reflecting the way the bank =
has
> recorded things.
>
> I'm missing something - Please advise
>
> --
>
> PT

After you create and save the credit memo, you get an option to create
a refund, which can be a check or a credit card refund.

Posted by PT on September 17, 2008, 11:05 pm
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Got it - thanks.

--

PT
> A customer was inadvertantly charged twice on our CC terminal. By the time
> we realized it, the charges had been processed and deposited EFT to our
> bank
> account.
>
> So we entered a credit back to the custoimer's credit card on our
> terminal,
> and the bank now shows it as a debit to our checking account.
>
> I'm not sure how to post the refund. QB 2008 Pro won't accept a negative
> receipt using the "Create Invoices" command. And when I use the "Create
> Credit Memos/Refunds, it wants to put the amount into Accounts Receivable.
>
> All I want is to end up with a debit to cash reflecting the way the bank
> has
> recorded things.
>
> I'm missing something - Please advise
>
> --
>
> PT

After you create and save the credit memo, you get an option to create
a refund, which can be a check or a credit card refund.



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