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Posted by Laura on March 16, 2008, 9:32 am
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>
>>Leon wrote:
>>> No I haven't got it on another machine. ...
>>
>>I don't suppose you did a general disk backup sometime, either, from
>>which you could recover the Intuit subdirectory tree?
>>
>>It doesn't help from this point but I'd note for future if something
>>like this worked at one time and then begins an error, it's more than
>>likely either a data problem or something in the OS updates or another
>>added application that has updated/overwritten a shared DLL. It is
>>almost never a good idea to do the "revert to CD" as a first attempt to
>>fix the problem for any application, particularly those that do
>>automagic background updates.
>
> it is not going to help in this situation, but it now seems like a
> good idea to backup the entire Intuit directory regularly instead of
> just the company file(s)---although I am not sure if or how the files
> in there would help as the Application needs to be brought up to date
> first.
>
> I regularly see similar problems when one moves to a new computer and
> needs to migrate QBooks to it--updated data files and the original CD
> just have issues. Kinda speaks to the benefits of not using Auto
> Updates--similar to some of the Windows Updates.
>
> Sometimes the QBooks support data base can help. Other times not.
> IMHO, the Intuit Install/Reinstall/Update process leaves something to
> be desired.
>
> All that should be needed is to Install using the original CD, tehn
> apply the updates one by one until the level at which the data is at
> is reached. Then all should be OK. However this is not a 'for sure'.
> The more backups the better--daily only will put you back one day and
> hopefully back in business.
I have seen posted elsewhere that it is possible to use the original CD to
reinstall the program even when software updates are not available. The
trick is to make a copy of the original QB folder, install the software to a
new folder and then replace the newly installed files with the old files.
The theory here is that the new install process updates the registry to
point to the new location and replacing the files brings them up to date.
BTW, you don't need to apply the updates one at a time. Intuit updates are
usually cumulative so installing the latest update should be all you need to
do.
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