you cannot open a quickbooks enterprise solutions file

Posted by boe on May 29, 2007, 5:59 pm

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Hello,

We called Intuit twice before installing QB because the disk looked wrong.
They insisted it was what we purchased so we installed it. We called again
because it said enterprise and we were pretty sure we got premier edition.
After 3 days of using it we called again, asked for a supervisor since we
could only open up one company at a time with multiple PCs. The supervisor
admitted there was an error and we were supposed to get a multiuser license
for premier.

Now we have done 3 days worth of work with 5 people. We have the premier
licenses and disk. We installed it and now it says "you cannot open a
quickbooks enterprise solutions file". I called Intuit and said we need to
go back to files from 3 days ago before the install. That is a LOT of
manhours lost for us. Is there anyway to convert the files? Frankly I
don't trust intuit at all any more.

Posted by RobertM on May 29, 2007, 10:48 pm

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boe wrote:

> Hello,

> We called Intuit twice before installing QB because the disk looked wrong.

> They insisted it was what we purchased so we installed it. We called again

> because it said enterprise and we were pretty sure we got premier edition.

> After 3 days of using it we called again, asked for a supervisor since we

> could only open up one company at a time with multiple PCs. The supervisor

> admitted there was an error and we were supposed to get a multiuser license

> for premier.

> Now we have done 3 days worth of work with 5 people. We have the premier

> licenses and disk. We installed it and now it says "you cannot open a

> quickbooks enterprise solutions file". I called Intuit and said we need to

> go back to files from 3 days ago before the install. That is a LOT of

> manhours lost for us. Is there anyway to convert the files? Frankly I

> don't trust intuit at all any more.

It would appear that many companies these days measure
success by how many of their customers dislike them.

Bob

Posted by Mr. B on May 30, 2007, 6:03 am

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> It would appear that many companies these days measure

>success by how many of their customers dislike them.

Ah... you MUST be an AutoCAD user too (:

(if not... you'd probably think Intuit are angles in comparison)... IMHO...

Regards,

BruceF

Posted by RobertM on May 30, 2007, 7:36 am

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Mr. B wrote:

>> It would appear that many companies these days measure

>> success by how many of their customers dislike them.

> Ah... you MUST be an AutoCAD user too (:

> (if not... you'd probably think Intuit are angles in comparison)... IMHO...

> Regards,

> BruceF

I spent 40 years in engineering so I know of what you
speak. AutoCAD, LabVIEW, OrCAD, and others. And of course,
there are the activation codes, dongles, etc, whatever it
takes to hassle the paying customer.

Bob

Posted by Golden California Girls on May 29, 2007, 11:17 pm

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boe wrote:

>Frankly I

> don't trust intuit at all any more.

You are well on the road to seeing the truth my friend.