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Posted by boe on May 30, 2007, 11:10 am
Please log in for more thread options Again - I asked them for a premier license - they said I could use
enterprise - not what I wanted - I just wanted the data converted back to
premier - You really don't read, do you - done talking to the peanut
gallery.
>
>>I don't work for Intuit. I do work in IT and many products I've used
>>over the years have changed names. If you called tech support twice and
>>they assured you, you had the right product after you've read them the
>>license ID and the disk what would you say? How many people would you
>>call before you were convinced otherwise - thanks for your helpful post.
>
>
> So you assumed that Intuit changed the name from Premier to Enterprise?
> Dude you screwed up, admit it. Or is it possible that you thought you were
> getting the higher priced version for a bargin basement price? Could it be
> that greed was at play here?
>
>
>
>
>
>
>>
>>>
>>>> Hello,
>>>>
>>>> We called Intuit twice before installing QB because the disk looked
>>>> wrong. They insisted it was what we purchased so we installed it. We
>>>> called again because it said enterprise and we were pretty sure we got
>>>> premier edition. After 3 days of using it we called again, asked for a
>>>> supervisor since we could only open up one company at a time with
>>>> multiple PCs. The supervisor admitted there was an error and we were
>>>> supposed to get a multiuser license for premier.
>>>
>>>
>>> Let me see if I understand. You purchased QB Premier but the disk was
>>> labled Enterprise and you went ahead and installed it any how. After
>>> intalling the product you and every staff menber that started the
>>> program clearly saw that it was indeed the Enterprise version because
>>> like each version a splash screen pops up when you start the program and
>>> displays a description of the version you are running.
>>>
>>> Dispite the obvious you then went ahead and entered data into the
>>> program and now that you can't run it in mulit-user mode and you put the
>>> blame on Intuit.
>>>
>>>
>>> Allan Martin says" if it looks, sounds, and acts like a duck it is a
>>> duck.
>>>
>>>
>>>
>>>
>>>
>>>
>>>>
>>>> Now we have done 3 days worth of work with 5 people. We have the
>>>> premier licenses and disk. We installed it and now it says "you
>>>> cannot open a quickbooks enterprise solutions file". I called Intuit
>>>> and said we need to go back to files from 3 days ago before the
>>>> install. That is a LOT of manhours lost for us. Is there anyway to
>>>> convert the files? Frankly I don't trust intuit at all any more.
>>>>
>>>
>>>
>>
>>
>
>
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