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Posted by L on May 30, 2007, 2:05 pm
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>>I don't work for Intuit. I do work in IT and many products I've used
>>over the years have changed names. If you called tech support twice and
>>they assured you, you had the right product after you've read them the
>>license ID and the disk what would you say? How many people would you
>>call before you were convinced otherwise - thanks for your helpful post.
>
>
> So you assumed that Intuit changed the name from Premier to Enterprise?
> Dude you screwed up, admit it. Or is it possible that you thought you were
> getting the higher priced version for a bargin basement price? Could it be
> that greed was at play here?
>
Ummm.. obviously not, as the "Enterprise" version doesn't give the OP the
multi user capability. If the Ford I order from the dealer comes back as a
Lincoln with manual transmission, it won't matter that it is worth more if I
can't drive it. And the OP did not post what was charged for the software.
Very likely that the 'wrong' order came with the 'wrong' price. It's
unreasonable to assume the end-user was hoping to benefit from an Intuit
screw-up.
Let's see... the OP received direct from Intuit a disk that does not do what
was wanted. The disk, the splash screens - all information pointed to 'we
sent you the wrong item, dude'. So the OP called Intuit with concerns and
was told "you got what you purchased".
Great customer service.
Nice of the rep to go the extra mile(inches?) and check that the software
was what the customer required. Oh, wait... that's not what happened....
Three days of wrestling with the software necessitated another call -- and
this time a SUPERVISOR was needed to confirm an Intuit screw-up.
Ummmm -- ooops!
So sorry, we will replace your disks with what you wanted. Wait while we
mail 'em oh, and forget the man-hours you spent entering data. Who do you
think we are, AVIS? We don't HAVE to try harder.
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