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Posted by Allan Martin on May 30, 2007, 3:03 pm
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>>
>>>I don't work for Intuit. I do work in IT and many products I've used
>>>over the years have changed names. If you called tech support twice and
>>>they assured you, you had the right product after you've read them the
>>>license ID and the disk what would you say? How many people would you
>>>call before you were convinced otherwise - thanks for your helpful post.
>>
>>
>> So you assumed that Intuit changed the name from Premier to Enterprise?
>> Dude you screwed up, admit it. Or is it possible that you thought you
>> were getting the higher priced version for a bargin basement price? Could
>> it be that greed was at play here?
>>
> Ummm.. obviously not, as the "Enterprise" version doesn't give the OP the
> multi user capability. If the Ford I order from the dealer comes back as a
> Lincoln with manual transmission, it won't matter that it is worth more if
> I can't drive it. And the OP did not post what was charged for the
> software. Very likely that the 'wrong' order came with the 'wrong' price.
> It's unreasonable to assume the end-user was hoping to benefit from an
> Intuit screw-up.
>
> Let's see... the OP received direct from Intuit a disk that does not do
> what was wanted. The disk, the splash screens - all information pointed to
> 'we sent you the wrong item, dude'. So the OP called Intuit with concerns
> and was told "you got what you purchased".
>
> Great customer service.
Or perhaps the customer did not explain the situation correctly. If only I
were a fly on the wall. I bet I would know the truth.
>
> Nice of the rep to go the extra mile(inches?) and check that the software
> was what the customer required. Oh, wait... that's not what happened....
>
> Three days of wrestling with the software necessitated another call -- and
> this time a SUPERVISOR was needed to confirm an Intuit screw-up.
>
> Ummmm -- ooops!
>
> So sorry, we will replace your disks with what you wanted. Wait while we
> mail 'em oh, and forget the man-hours you spent entering data. Who do you
> think we are, AVIS? We don't HAVE to try harder.
>
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