2004 Backup error

Posted by glennbh on January 19, 2007, 10:10 am

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I am running Quicken 2004 on a Dell 1150 laptop, Windows XP Pro, SP2,
640 megs of ram.

I religiously backup all files on a regular basis. Yesterday, I
received an error message from Quicken for the first time, saying "An
error occurred during the last task. Please restart Quicken". Then, a
memory error stating "The instruction at"0x03383e19" referenced memory
at "0x01a2b1a0". The memory could not be "read". Click on OK to
terminate the program".

The same backup error occurs when I open another year's data file. Also,
I have been able to copy the data files from this year and open them on
another computer. So it definitely seems like a program issue, not data.

I have rebooted multiple times. I have tried the backup in "Safe Mode".
No change. Same errors each time.

Several days ago I noticed that during "update" of online accounts,
there was a message indicating that Quicken was updating software. Has
anyone else had this problem? Any thoughts as to how to correct this
problem?

Thanks for any suggestions or ideas.

Glenn

Posted by R. C. White on January 19, 2007, 10:50 am

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Hi, Glenn.

> So it definitely seems like a program issue, not data.

It sounds to me like a hardware problem. Have you run a memory test
recently? I've never had a Dell or any laptop, but I understand that it's
not easy to open one up and check the cables and connections. That's what I
would do if I got such an error on my desktop computer. Among other checks,
I would systematically remove and swap RAM modules to see if a different
combination of sticks and slots made the problem go away.

Where are your backup files? On another HD? A USB flash drive? The
problem MIGHT be in that connection.

> there was a message indicating that Quicken was updating software.

There was an update to Release R3 earlier this month (January '07), but that
was for Quicken 2007. I've not heard of any recent updates to Q2004. If
you have Windows Update (or Microsoft Update) set to update automatically,
you might have seen a message from that, but it would have been from
Microsoft and would not have mentioned Quicken.

While it certainly doesn't fix all problems, a reinstallation of Quicken
might correct this one. Have you tried that?

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
rc@grandecom.net
Microsoft Windows MVP
(Currently running Vista Ultimate x64)

>I am running Quicken 2004 on a Dell 1150 laptop, Windows XP Pro, SP2,

> 640 megs of ram.

> I religiously backup all files on a regular basis. Yesterday, I

> received an error message from Quicken for the first time, saying "An

> error occurred during the last task. Please restart Quicken". Then, a

> memory error stating "The instruction at"0x03383e19" referenced memory

> at "0x01a2b1a0". The memory could not be "read". Click on OK to

> terminate the program".

> The same backup error occurs when I open another year's data file. Also, I

> have been able to copy the data files from this year and open them on

> another computer. So it definitely seems like a program issue, not data.

> I have rebooted multiple times. I have tried the backup in "Safe Mode". No

> change. Same errors each time.

> Several days ago I noticed that during "update" of online accounts, there

> was a message indicating that Quicken was updating software. Has anyone

> else had this problem? Any thoughts as to how to correct this problem?

> Thanks for any suggestions or ideas.

> Glenn

Posted by glennbh on January 19, 2007, 1:39 pm

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I appreciate the reply.

I backup to an external drive on my wireless network, but that is not
the problem. I do not get far enough in the dialogue to point where I am
backing up to. As soon as I Control-B or click on BACKUP, the error comes.

As far as the update from Quicken, it was part of the download from
Quicken, not Microsoft.

I read with concern about the 2004 recognition problem that will come in
April. Maybe it is time to go ahead and do this now if I am going to
do a re-install. It kills me though. A program that has not lost it's
usefulness will be phased out simply for their revenue generation.

Thanks.

Glenn

R. C. White wrote:

> Hi, Glenn.

>> So it definitely seems like a program issue, not data.

> It sounds to me like a hardware problem. Have you run a memory test

> recently? I've never had a Dell or any laptop, but I understand that

> it's not easy to open one up and check the cables and connections.

> That's what I would do if I got such an error on my desktop computer.

> Among other checks, I would systematically remove and swap RAM modules

> to see if a different combination of sticks and slots made the problem

> go away.

> Where are your backup files? On another HD? A USB flash drive? The

> problem MIGHT be in that connection.

>> there was a message indicating that Quicken was updating software.

> There was an update to Release R3 earlier this month (January '07), but

> that was for Quicken 2007. I've not heard of any recent updates to

> Q2004. If you have Windows Update (or Microsoft Update) set to update

> automatically, you might have seen a message from that, but it would

> have been from Microsoft and would not have mentioned Quicken.

> While it certainly doesn't fix all problems, a reinstallation of Quicken

> might correct this one. Have you tried that?

> RC

Posted by Harry on January 19, 2007, 2:42 pm

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I have the same problem! It started after the new year.

>I am running Quicken 2004 on a Dell 1150 laptop, Windows XP Pro, SP2,

> 640 megs of ram.

> I religiously backup all files on a regular basis. Yesterday, I

> received an error message from Quicken for the first time, saying "An

> error occurred during the last task. Please restart Quicken". Then, a

> memory error stating "The instruction at"0x03383e19" referenced memory

> at "0x01a2b1a0". The memory could not be "read". Click on OK to

> terminate the program".

> The same backup error occurs when I open another year's data file. Also, I

> have been able to copy the data files from this year and open them on

> another computer. So it definitely seems like a program issue, not data.

> I have rebooted multiple times. I have tried the backup in "Safe Mode". No

> change. Same errors each time.

> Several days ago I noticed that during "update" of online accounts, there

> was a message indicating that Quicken was updating software. Has anyone

> else had this problem? Any thoughts as to how to correct this problem?

> Thanks for any suggestions or ideas.

> Glenn

Posted by glennbh on January 20, 2007, 9:47 am

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I am sorry to hear you have the same problem. I have not figured out
what happened...but just now, I was able to start a backup and had no
error or forced restart of the program. You can always copy the files
individually at the desktop level until the problem goes away. I did
this for a few days because I have another computer upstairs where I
want the same files current. Good luck.

Glenn

Harry wrote:

> I have the same problem! It started after the new year.

>> I am running Quicken 2004 on a Dell 1150 laptop, Windows XP Pro, SP2,

>> 640 megs of ram.

>> I religiously backup all files on a regular basis. Yesterday, I

>> received an error message from Quicken for the first time, saying "An

>> error occurred during the last task. Please restart Quicken". Then, a

>> memory error stating "The instruction at"0x03383e19" referenced memory

>> at "0x01a2b1a0". The memory could not be "read". Click on OK to

>> terminate the program".

>> The same backup error occurs when I open another year's data file. Also, I

>> have been able to copy the data files from this year and open them on

>> another computer. So it definitely seems like a program issue, not data.

>> I have rebooted multiple times. I have tried the backup in "Safe Mode". No

>> change. Same errors each time.

>> Several days ago I noticed that during "update" of online accounts, there

>> was a message indicating that Quicken was updating software. Has anyone

>> else had this problem? Any thoughts as to how to correct this problem?

>> Thanks for any suggestions or ideas.

>> Glenn