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Subject Author Date
AT&T Universal Card Download/Update - Need Suggestions Thomas J. Carnegie 08-01-2006
Posted by Thomas J. Carnegie on August 1, 2006, 11:37 am
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 Using Quicken Deluxe 2004 I can download and update accounts from
several financial institutions with no problem. However in the case of
my AT&T Universal Card (Citibank) the Quicken Onestep update says the
institution doesnt recognize the username/pin.

Using the same username/pin I can get it to work if I
deactivate/reactivate each time I try and log on. I can also log on
directly from the IE browser to the AT&T Universal card URL.

I have contacted Quicken, they say it's an AT&T problem. I've
contacted AT&T and they say everything is working OK at their end. Yet
the problem persists.

Although I can get a download from AT&TUniversal Card I can olly get
it direct from their site or by deactivate/reactivate from Quicken.

Has anyone any thoughts on how to correct this problem?

Posted by Stan Baranowski on August 1, 2006, 3:03 pm
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 Don't know answer to your question, but for some reason AT&T informed me
that my account would be closed at the end of July. Nothing to do with my
payment record which was excellent. Maybe cause I paid it off each month and
carried no balance.

--
Stan B.
> Using Quicken Deluxe 2004 I can download and update accounts from
> several financial institutions with no problem. However in the case of
> my AT&T Universal Card (Citibank) the Quicken Onestep update says the
> institution doesnt recognize the username/pin.
>
> Using the same username/pin I can get it to work if I
> deactivate/reactivate each time I try and log on. I can also log on
> directly from the IE browser to the AT&T Universal card URL.
>
> I have contacted Quicken, they say it's an AT&T problem. I've
> contacted AT&T and they say everything is working OK at their end. Yet
> the problem persists.
>
> Although I can get a download from AT&TUniversal Card I can olly get
> it direct from their site or by deactivate/reactivate from Quicken.
>
> Has anyone any thoughts on how to correct this problem?



Posted by Ronald Pierce on August 1, 2006, 6:31 pm
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On Tue, 1 Aug 2006 15:03:22 -0400, "Stan Baranowski"

>Don't know answer to your question, but for some reason AT&T informed me
>that my account would be closed at the end of July. Nothing to do with my
>payment record which was excellent. Maybe cause I paid it off each month and
>carried no balance.

Me and a host of others as well. A quick call to CITIBANK who is
behind the AT&T rewards card and it was an easy transfer to their
Dividend Select card with similar features - 5% cash back for Gas &
Groceries.

Posted by Stan Baranowski on August 2, 2006, 10:45 am
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So why didn't they just transfer the account? or at least tell us it was
available??
I have a similar deal with my Visa card at Chase, so nuts to Citi.

--
Stan B.
> On Tue, 1 Aug 2006 15:03:22 -0400, "Stan Baranowski"
>
>>Don't know answer to your question, but for some reason AT&T informed me
>>that my account would be closed at the end of July. Nothing to do with my
>>payment record which was excellent. Maybe cause I paid it off each month
>>and
>>carried no balance.
>
> Me and a host of others as well. A quick call to CITIBANK who is
> behind the AT&T rewards card and it was an easy transfer to their
> Dividend Select card with similar features - 5% cash back for Gas &
> Groceries.



Posted by Ronald Pierce on August 2, 2006, 6:46 pm
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On Wed, 2 Aug 2006 10:45:22 -0400, "Stan Baranowski"

>So why didn't they just transfer the account? or at least tell us it was
>available??
>I have a similar deal with my Visa card at Chase, so nuts to Citi.

I would think it is a separate company thing - AT&T wanted you to stay
with them with their "new" rewards card. CITI probabily can't offer
to AT&T clients - hey - come over here! - I am sure it's in their
contract that they can't steal customers. There wasn't any issue
since I asked for it.



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