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Posted by Lefty39 on June 10, 2008, 7:57 pm
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> Never again, Intuit! I've made my last Quicken conversion because after
> 18 years of happily using Quicken, I'm convinced that Intuit's management
> has lost its mind. Being a 2005 version user, I was forced to go to the
> Deluxe 2008 version. After using it for 2 months, I became painfully aware
> that every time I tried to pay a bill online, Quicken would plug in either a
> wrong date or leave today's date. This of course causes the transaction to
> be rejected by my financial institution. I've been using Quicken since 1990
> and have been an extremely happy user until 2005 when Intuit announced that
> they were going to pull the plug on CheckFree Bill Pay that I'd been using
> for 15 years.
> It turned out that they had to retreat from this position, so they came
> out with a mostly undocumented way to grandfather in existing CheckFree
> users, but I had to spend a LOT of time on the phone with the CheckFree tech
> support people to get it to work. Finally I got it all set up and was again
> happy for 3 years until Intuit pulled the plug on 2005, and I was forced to
> go to Quicken Deluxe 2008. It turned out that when they converted my data,
> there's a new field in the online payees records called "Lead Time" which
> needs to have a value of 4 in it. However the buggy conversion to 2008 put
> garbage in this field.
> I lost track of how many hours I spent with Intuit via e-mail, phone
> calls, and chat, none of which were good for anything but numerous wild
> goose chases. I was even lied to by one of Intuit's tech support folks who
> told me that CheckFree didn't have any tech support any more, and I should
> use the $25/call phone "service".
> After upgrading to R7, I went back to my 3 month old 2005 backup data,
> converted it to '08 again, downloaded the missing 3 mos. worth of
> transactions from my bank (BoA), and updated my data. I had to come up with
> this remedy because no one with Intuit thought to suggest it.
> Bottom line: After 18 years of being happy with Quicken, it's very
> apparent to me that Intuit has gone from being a truly great company with a
> wonderful product that was simple and easy to use to an over the hill,
> bureaucratic, out of touch company which has converted this product into a
> buggy, cludgey, hard to use, non-intuitive mess. Instead of giving us a
> great financial tool, they've given us this cludge, obviously motivated by
> greed and missing the old interest in giving customers a great financial
> tool.
> I have discovered that I can do the same thing with MS Money via Direct
> Connect to my bank at half the cost of Quicken Deluxe 2008, and you'd better
> believe that the next time Intuit pulls the plug on me, I'll not be wasting
> any more time and money with Intuit! It'll require a new learning curve for
> MS Money, but I can't imagine it'll waste any more time than I've wasted
> with Quicken 2008!
I've had some irritating problems with Q2008 (upgraded from Q2005) and
would be curious to know how your transition to MS Money has gone.
TIA
Lefty
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