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Subject Author Date
Anyone have a phone number for the Intuit hucksters? Lisa C 08-07-2006
Posted by Lisa C on August 7, 2006, 12:28 pm
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 My daughter needed to keep an eye on her finances.

Now, I could have had her use my copy, since my latest purchase was via
download. But, she lives in her own home and I was installing to her
computer. So, being averse to theft, I purchased for her a brand spanking
new copy of Quicken Premier 2006, rather than have her use my copy.
Immediate download from the Intuit website.

Too bad the toons at Intuit don't have the same moral compass.

They allowed a purchase from the website on 7/23 --- knowing that a newer
version would be released within two weeks. Full price, too. No discounts.
Now her 'new' software is a full year closer to sunset than it should be.

I used the customer service form to request an upgrade, but the email sent
to me states I need to use the 60 day satisfaction guarantee to return the
item. Since it was purchased electronically, I need to use a form on the
website.

Click submit on the form - and it does NOT work. I figured it might be my
firefox browser, so I used IE. Same problem. Broken refund form. Funny, but
the purchase form worked fine when I used it.

I know I have another 50 days or so.. but I want it fixed now. Does anyone
have a phone number for customer returns?



Posted by MDB on August 7, 2006, 1:41 pm
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Electronically Delivered Products:
You have 60 days from the purchase date to obtain a refund for product
downloads, product unlocks, and all other electronically delivered Intuit
media. Since there is no physical product shipped, you are not required to
send anything back to the Returns Department. Refunds for electronically
delivered Quicken products can be requested by contacting the Quicken
customer service department via telephone at (800) 811-8766 from 5:00 A.M.
to 5:00 P.M. Pacific Time (Monday - Friday).

I got this directly off their website.


> My daughter needed to keep an eye on her finances.
>
> Now, I could have had her use my copy, since my latest purchase was via
> download. But, she lives in her own home and I was installing to her
> computer. So, being averse to theft, I purchased for her a brand spanking
> new copy of Quicken Premier 2006, rather than have her use my copy.
> Immediate download from the Intuit website.
>
> Too bad the toons at Intuit don't have the same moral compass.
>
> They allowed a purchase from the website on 7/23 --- knowing that a newer
> version would be released within two weeks. Full price, too. No discounts.
> Now her 'new' software is a full year closer to sunset than it should be.
>
> I used the customer service form to request an upgrade, but the email sent
> to me states I need to use the 60 day satisfaction guarantee to return the
> item. Since it was purchased electronically, I need to use a form on the
> website.
>
> Click submit on the form - and it does NOT work. I figured it might be my
> firefox browser, so I used IE. Same problem. Broken refund form. Funny,
> but the purchase form worked fine when I used it.
>
> I know I have another 50 days or so.. but I want it fixed now. Does anyone
> have a phone number for customer returns?
>



Posted by Stubby on August 7, 2006, 1:42 pm
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Cust. Svc. (800)811-8766
TurboTax (800)224-0933
Cust. Svc. (800)446-8848

Lisa C wrote:
> My daughter needed to keep an eye on her finances.
>
> Now, I could have had her use my copy, since my latest purchase was via
> download. But, she lives in her own home and I was installing to her
> computer. So, being averse to theft, I purchased for her a brand spanking
> new copy of Quicken Premier 2006, rather than have her use my copy.
> Immediate download from the Intuit website.
>
> Too bad the toons at Intuit don't have the same moral compass.
>
> They allowed a purchase from the website on 7/23 --- knowing that a newer
> version would be released within two weeks. Full price, too. No discounts.
> Now her 'new' software is a full year closer to sunset than it should be.
>
> I used the customer service form to request an upgrade, but the email sent
> to me states I need to use the 60 day satisfaction guarantee to return the
> item. Since it was purchased electronically, I need to use a form on the
> website.
>
> Click submit on the form - and it does NOT work. I figured it might be my
> firefox browser, so I used IE. Same problem. Broken refund form. Funny, but
> the purchase form worked fine when I used it.
>
> I know I have another 50 days or so.. but I want it fixed now. Does anyone
> have a phone number for customer returns?
>
>

Posted by Barnabas Collins on August 7, 2006, 2:38 pm
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On Mon, 7 Aug 2006 12:28:04 -0400, "Lisa C"
>I know I have another 50 days or so.. but I want it fixed now. Does anyone
>have a phone number for customer returns?
>
Try this number:
1-800-YOU'RE OUT OF LUCK.

Welcome to morality....the Intuit way.

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Posted by Rich on August 8, 2006, 8:08 am
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> On Mon, 7 Aug 2006 12:28:04 -0400, "Lisa C"
>>I know I have another 50 days or so.. but I want it fixed now. Does anyone
>>have a phone number for customer returns?
>>
> Try this number:
> 1-800-YOU'RE OUT OF LUCK.
>
> Welcome to morality....the Intuit way.

You people are all insane. Let me guess - you're the types to get upset
when you buy a 2006 model year car, and then when you see the (always
inevitable!) 2007, it keeps you up nights?



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