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Subject Author Date
Anyone have a phone number for the Intuit hucksters? Lisa C 08-07-2006
Posted by Disciple on August 8, 2006, 2:51 pm
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 On Tue, 8 Aug 2006 08:08:32 -0400, Rich wrote:

>> On Mon, 7 Aug 2006 12:28:04 -0400, "Lisa C"
>>>I know I have another 50 days or so.. but I want it fixed now. Does anyone
>>>have a phone number for customer returns?
>>>
>> Try this number:
>> 1-800-YOU'RE OUT OF LUCK.
>>
>> Welcome to morality....the Intuit way.
>
> You people are all insane. Let me guess - you're the types to get upset
> when you buy a 2006 model year car, and then when you see the (always
> inevitable!) 2007, it keeps you up nights?

No not at all, and depending on your personal situation one could do like I
did. In 1993 when GM changed the body style on the S-10 and S-15 trucks for
the 1994 model year, I had purchased a '93 about 6 weeks before the adverts
hit the media. Each time I would see one I remarked to the wife I wish I
had waited. After a couple of months she made the comment that if I liked
the new style better go get one. So I did.

But in the OP's case, they should have no problem requesting and getting a
refund. I would tell them why and that once the refund is issued, that I
will be initiating a buy transaction for 2007. Who knows, Intuit may take
the easy way out and send a download link for 2007 and not go through all
the hassle. On second thought, we are taking about Intuit. :)

--
Disciple - Team Z
"... For the things which are seen are temporary, but the things which are
not seen are eternal." 2 Cor. 4:18

Posted by Barnabas Collins on August 8, 2006, 4:03 pm
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>You people are all insane. Let me guess - you're the types to get upset
>when you buy a 2006 model year car, and then when you see the (always
>inevitable!) 2007, it keeps you up nights?
>
When I buy software today i want it to work today right out of the
box. I don't want thousands of bugs, I don't have time to spend
lots of hours with non-existent customer support or customer support
who speaks no english, has no clue what quick books are,

I'm older than dirt, i've been using computers for more years
than you've probably been alive.

I know how much companies like Intuit charge for junk
like Quick Books and all the bugs it ships with.



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Posted by Rich on August 9, 2006, 8:31 am
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>>You people are all insane. Let me guess - you're the types to get upset
>>when you buy a 2006 model year car, and then when you see the (always
>>inevitable!) 2007, it keeps you up nights?
>>
> When I buy software today i want it to work today right out of the
> box. I don't want thousands of bugs, I don't have time to spend
> lots of hours with non-existent customer support or customer support
> who speaks no english, has no clue what quick books are,
>
> I'm older than dirt, i've been using computers for more years
> than you've probably been alive.
>
> I know how much companies like Intuit charge for junk
> like Quick Books and all the bugs it ships with.

I've been using Quicken since v6 (1996 release, I think), and have never
really known it to be an overly buggy product. I beta tested the '01 and
'02 versions, as well. Quickbooks, I don't know about (I just now noticed
this was crossposted...ah well).

I'm a programmer/IT Manager by trade, so I guess I'm more tolerant when I
see non-showstopper bugs in software. I also think Intuit is generous with
their money-back guarantee; if people actually think they are a stingy
company, you haven't bought enough software. I'm not a cheerleader for the
company or anything - I think TurboTax is a POS - but for a consumer/small
business software company, they're pretty good.

I'm still reading this group, hoping DeFaria will elaborate on Quicken '07's
"horrific" beta. I'm debating picking it up when I swing through Costco
this week.



Posted by aboutfinsoft@gmail.com on August 9, 2006, 10:42 am
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I've been using Quicken for about 15 years myself and I agree with all
that you've written.

I didn't do any beta testing of Quicken 2007 so can't comment on that.
However, I've been playing around with the released version of Quicken
2007 and I like how Intuit simplified some features instead of adding
more features. I like how Q07 simplified the home page and made things
easier for account set up. While I really like details, I think that
Intuit hit the nail on the head by setting up a home page that simply
reveals the bottom line uncluttered by details. It is easier to drill
down for details, too. So far, I've not come across any bugs.

Just my opinion...

Shelley
-----------------------
Shelley Elmblad
About Financial Software
http://financialsoft.about.com

Rich wrote:
>
> I've been using Quicken since v6 (1996 release, I think), and have never
> really known it to be an overly buggy product. I beta tested the '01 and
> '02 versions, as well. Quickbooks, I don't know about (I just now noticed
> this was crossposted...ah well).
>
> I'm a programmer/IT Manager by trade, so I guess I'm more tolerant when I
> see non-showstopper bugs in software. I also think Intuit is generous with
> their money-back guarantee; if people actually think they are a stingy
> company, you haven't bought enough software. I'm not a cheerleader for the
> company or anything - I think TurboTax is a POS - but for a consumer/small
> business software company, they're pretty good.
>
> I'm still reading this group, hoping DeFaria will elaborate on Quicken '07's
> "horrific" beta. I'm debating picking it up when I swing through Costco
> this week.


Posted by Golden California Girls on August 9, 2006, 11:11 am
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aboutfinsoft@gmail.com wrote:
> I've been using Quicken for about 15 years myself and I agree with all
> that you've written.
>
> I didn't do any beta testing of Quicken 2007 so can't comment on that.
> However, I've been playing around with the released version of Quicken
> 2007 and I like how Intuit simplified some features instead of adding
> more features. I like how Q07 simplified the home page and made things
> easier for account set up. While I really like details, I think that
> Intuit hit the nail on the head by setting up a home page that simply
> reveals the bottom line uncluttered by details. It is easier to drill
> down for details, too. So far, I've not come across any bugs.
>
> Just my opinion...
>
> Shelley
> -----------------------
> Shelley Elmblad
> About Financial Software
> http://financialsoft.about.com
>
> Rich wrote:
>> I've been using Quicken since v6 (1996 release, I think), and have never
>> really known it to be an overly buggy product. I beta tested the '01 and
>> '02 versions, as well. Quickbooks, I don't know about (I just now noticed
>> this was crossposted...ah well).
>>
>> I'm a programmer/IT Manager by trade, so I guess I'm more tolerant when I
>> see non-showstopper bugs in software. I also think Intuit is generous with
>> their money-back guarantee; if people actually think they are a stingy
>> company, you haven't bought enough software. I'm not a cheerleader for the
>> company or anything - I think TurboTax is a POS - but for a consumer/small
>> business software company, they're pretty good.
>>
>> I'm still reading this group, hoping DeFaria will elaborate on Quicken '07's
>> "horrific" beta. I'm debating picking it up when I swing through Costco
>> this week.

I just find it interesting that Intuit is again going to put out a product for
Mac that is an entire generation behind. The 2007 won't run in native mode on
any Mac that Apple now sells. Of course this isn't the first time Intuit has
abandoned Mac's and I'm sure it won't be the last. I don't know if it because
to write a Mac program you actually have to make the user interface work, or if
their code writers simply can't write code that doesn't explode with bugs when
run on a real operating system. In any case Mac people will have to wait for a
release past 2007 to get good performance from the program.

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